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    Customer Experience Associate - Austin, United States - Blue Apron

    Blue Apron
    Blue Apron Austin, United States

    3 weeks ago

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    Description

    **Customer Experience Associate**

    Customer Experience - Austin, 3300 N. Interstate 35, Austin, Texas, United States of America Req #43 Tuesday, December 28, 2021 **THIS IS BLUE APRON**

    Chefs around the world wear blue aprons when learning to cook, and for us it has become a symbol of lifelong learning. Our highly motivated group of food enthusiasts are inspired to work on complex business problems with creativity and passion, always looking to learn something new. We take preparation seriously, embrace a spirit of excellence, and put in the extra effort in everything we do. We are thrilled to be part of our customers lives, cooking and creating experiences in their home kitchens.

    **WHO'S IN THE KITCHEN**

    Blue Aprons Customer Experience team drives loyalty and strengthens new and existing relationships with our customers through exceptional experiences and valuable insights, powered by happy people, collaborative processes and innovative technology.

    WHAT'S ON THE MENU

    We're looking for enthusiastic and highly motivated problem solvers who love working with people and who are passionate about delivering exceptional customer service. In this entry-level role, youll be an integral part of our fast-paced and quickly growing Customer Experience team.

    Able to manage multiple customer inquiries in a fast-paced environment (each associate helps approximately customers during their shift)

    Think on your feet to devise creative solutions to problems that arise or escalate, as appropriate

    Assist customers in managing their Blue Apron accounts.

    Be an expert on our product, including our ever-changing menus and market items.

    **NECESSARY INGREDIENTS**

    2 years of college education OR equivalent experience, required

    0-2 years experience in a customer experience related position is preferred (restaurants, retail, etc.).

    Must have strong communication skills, both verbal and written (phone, email, chat); Bilingual a plus

    Strong ability to listen, identify problems, and find resolution

    Must be poised and professional

    Must be accountable for daily, weekly, monthly goals

    Show flexibility and ability to adapt to change

    Well organized and resourceful

    Ability to use critical thinking skills

    Must have integrity and do the right thing at all times

    Comfortable with ambiguity in a fast-growing start-up environment

    **Please note that we are open 7 days a week. Monday - Friday we are open from 8am - 9pm and Saturday and Sunday we are open from 8am - 7pm.** **Please note that this position requires the availability to work any of our schedules within these hours of operations. Flexibility is needed.**

    ****Our new permanent office location will be in the Downtown Office Area - *Austin, TX 78705*****

    **** Applicants must be located within Austin and surrounding areas. Current Accommodations to work from home are temporary**

    Blue Apron provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status or veteran status. In addition to federal law requirements, Blue Apron complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. **Other details**

    Job Family Corporate

    Job Function Individual Contributor

    Pay Type Hourly

    Customer Experience - Austin, 3300 N. Interstate 35, Austin, Texas, United States of America

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