Customer Experience Associate - Austin, United States - Tecovas

Tecovas

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Tecovas is the first direct-to-consumer western brand, founded with the simple goal of making the world's best western boots, apparel and leather goods - and selling them at a fair price.

We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike.

We're passionate about customer experience here at Tecovas, and we're looking for
Part-Time Customer Experience Associates that can work remotely, and ensure our current and future customers have an unparalleled interaction with our brand and product.

What you'll do:

Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
Provide warm and thoughtful advice to questions, largely related to product style, fit, and customerspecific recommendations
Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and fellow team members

Experience we're looking for:

Outward passion for the brand and our customers
Excellent technical skills and ability to navigate Zoom and Google Suite (Google Forms, Google Slides, Google Sheets)
Sharp and adaptable communicator, in both written and verbal interactions
Independent, selfstarter, with resultsdriven work ethic
Natural ability to manage difficult customer situations in a calm, positive manner
Quick learner of new technical systems and procedures
Available to work weekends, evenings, and holidays
Friday and Saturday availability is a plus.
Must have access to a laptop, headset, and a quiet workspace

Company Benefits:

Competitive pay
Free boots

About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good.

Each pair of Tecovas boots is crafted by hand in over 200 steps.

It's not the easiest or cheapest method, but we're committed to classic construction techniques that stand the test of time.

With 32 retail stores (and counting) across the country, we're bringing western goods into new frontiers and aim to be the most welcoming brand in western.

We're certainly growing
- and hiring passionate, humble, positive, and talented people determined to help us continue to grow

_ Hiring process and disclaimer__:

Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding.

The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results.

We are an equal opportunity employer and we encourage everyone to apply_