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    Customer Experience Specialist - Austin, United States - Really

    Really
    Really Austin, United States

    2 weeks ago

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    Description


    Are you a dynamic and motivated individual? Do you thrive on creating positive customer experiences and driving new business? If so, we have the perfect opportunity for you Join REALLY as a Customer Experience Specialist, where you will play a pivotal role responsible for delivering a white glove experience to our wireless customers.


    • This position is based in our Austin, TX headquarters. This is
    not

    a remote position.


    Responsibilities:
    Take inbound calls/chats from potential and current wireless customers
    Efficiently resolve various customer inquiries and issues in a timely manner
    Provide accurate product knowledge and solution offerings to meet the needs of our new and current wireless customers
    Collaborate with the team to develop and implement marketing strategies to drive new business and customer engagement
    Cultivate customer loyalty through proficient account management
    Continuously improve through feedback and coaching
    Ensure new business and service targets are met

    Qualifications:
    High School Diploma/GED Required
    Knowledge of Google Suite Products
    Preferred 1+ years of inbound or outbound phone customer service/sales experience
    Ability to work efficiently with multiple applications and computer screens simultaneously

    Perks and Benefits:
    Competitive compensation
    Medical, dental, and vision coverage for you and your family
    Life insurance paid for by REALLY
    REALLY is an equal opportunity employer and we welcome everyone to our team.

    We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

    #J-18808-Ljbffr
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