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    Customer Experience Specialist - Austin, United States - KEEPER CO. LTD

    KEEPER CO. LTD
    KEEPER CO. LTD Austin, United States

    2 weeks ago

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    Description
    [Full Time] Customer Experience Specialist at Keeper (United States) | BEAMSTART Jobs

    Customer Experience Specialist

    Keeper United States
    Date Posted
    10 May, 2023
    Work Location
    Austin, TX, United States
    Salary Offered
    $50000 — $60000 yearly
    Job Type
    Full Time
    Experience Required
    No experience required
    Remote Work
    Yes
    Stock Options
    No
    Vacancies
    1 available
    What You'll Do

    Customer support is a critical function for us.

    We believe that it's our job to teach our customers how to use our product, not their job to learn it.

    We succeed in that job by providing amazingly responsive online chat and writing digestible product documentation. In a nutshell, that's what you'll do at Keeper.

    You will:
    Be the first person to answer incoming chat support requests,

    Create and improve customer education materials (FAQs, tutorials, etc.) to help customers answer questions on their own

    Relay common sources of confusion to the CEO and CTO to make the product more intuitive

    Who You Are

    You are energized by talking to hundreds of customers per week

    You have a knack for giving simple explanations

    You have a passion for improving documentation and making processes more efficient

    You are familiar with modern SaaS technologies such as Intercom and Salesforce

    Accounting / finance experience is preferred; interest in learning the space is required

    Benefits

    Competitive pay and equity

    Unlimited PTO

    100% sponsored Health, dental, and vision insurance

    About Keeper

    Taxes made magical


    Company Size:
    People

    Year Founded:

    2019


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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