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    Customer Experience Representative - Austin, United States - Chive Media Group

    Chive Media Group
    Chive Media Group Austin, United States

    3 weeks ago

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    Description

    **Position:** Customer Experience Representative **Location:** Austin, TX

    **Job Id:** 195 **# of Openings:** 1 **CUSTOMER EXPERIENCE REPRESENTATIVE

    (Austin, TX)**

    The Chivery team is growing and seeking a Customer Experience Representative for our E-commerce business Our Customer Experience Representatives are passionate and self-motivated individuals who strive to ensure that our customers are treated like the most important people in the world We want someone who will go the extra mile in all things with a can-do attitude.

    You will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

    **This position is based at our Headquarters in Austin, Tx -- Not Remote

    **JOB DESCRIPTION:**

    Outgoing personality who enjoys working in an open, team-driven environment

    Experience with multiple CS channels including email and live chat

    Ability to communicate with difficult customers with tact, empathy, and politeness

    Willingness to take on projects that go beyond the call of duty

    Strong written and verbal communication skills

    Ability to work well under pressure and have a go with the flow attitude

    Experience with Zendesk, Shopify, and/or NetSuite is a plus

    **REQUIREMENTS:**

    2+ years of customer service experience, preferably in an E-commerce / Media setting

    Be a customer advocate (internal and external) by assisting with operational improvements that to improve the shopping experience

    Manage multiple software applications and technology platforms to provide front line support to customers as well as support offline projects

    Processes customer orders/changes/returns according to established department policies and procedures

    **COMPENSATION & BENEFITS:**

    Open vacation policy

    401(k) with a company match plan (after 6 months with the company)

    Competitive medical/dental/vision insurance

    Lunch provided in house 4 days a week

    Our HQ sits at the waters edge in beautiful downtown Austin, with hike and bike trails at our back door

    Apply for this Position

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