Client Service Associate - Austin, United States - HilltopSecurities

Description

HilltopSecurities Inc., a member of the FINRA and SIPC, is a wholly owned subsidiary of Hilltop Holdings. HilltopSecurities Independent Network (HTIN) is a brokerage firm, which provides a home for independent representatives.

We offer and support a broad range of customer services, including self-directed IRA accounts, research recommendations, and trust and money management services.

• 13 years experience in the brokerage/financial services industry as a Registered Client Service Associate.
• Series 7 and 63/66 license required.
• High School Diploma or equivalent.
• Detail oriented with excellent organization skills and ability to multitask.
• Ability to work in a fastpaced and deadline oriented environment.
• Knowledge of back office CSS a plus.
• Strong customer service and relationship building skills.
• Ability to provide complete and concise explanations of products to the extent that incumbent can explain and discuss them with clients. Basic understanding of branch level operations, policies and procedures (i.e. regulations and compliance requirements).
• The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company._
• Communicate with clients on a daily basis regarding stock quotes, buy vs. sales scenarios, and other related matters.
• Maintain customer account information including updating files and records and handling written correspondence.
• Provide administrative support to assigned Registered Representative(s) including, calendar management, travel arrangements, client and prospect presentations.
• Work with HTS back office systems including CSS to enter trades and other account information.
• Address all client service problems and maintain Problem/Solution Log to keep Registered Representative(s) aware of service problems underway and to what level managed to client's satisfaction.
• Act as gatekeeper for Registered Representative during prime market time.
• Assist with special projects and tasks as assigned.