Customer Experience Representative - Austin, United States - Magna Pest Solutions

Description

Magna Pest Solutions is a thriving pest control company that provides residential, commercial, and enterprise solutions. Our mission is to keep the environment safe and pest free while providing a continuous world-class experience to our customers The future is pretty bright for us, so as business grows, so will our team

We must bring several _Customer Service Representatives _on board; they are essential to our success We rely on our _Customer Service Representatives_ to consistently resolve inquiries within our contact center on a daily basis.

If you are passionate about helping others and would love to utilize your experience and expertise to make a difference, we'd love to meet you For more information about this exciting opportunity, please continue reading below


Perks:

• Paid Training
• Commission & Performance Incentives
• Health Insurance

Minimum requirements to be considered for this position:

• Must be at least 18 years or older.
• Must have a High School Diploma or GED.
• Must be able to work between 8:00AM to 6:00PM Monday through Saturday.
• Must be able to pass a background screen successfully.
• Must have a professional appearance and demeanor.
• Must have at least one year of customer service experience.
• Must be comfortable using computers daily.
• You must type at least 3040 words per minute.
• An extensive background in a customerfacing role in pest control, routing, customer service, escalations, customer retention, customer experience, sales, customer support, and customer care.
• A passion for helping others and a proven track record of making a difference.
• Experience successfully taking calls daily (possibly more) to help manage call volume.
• Defined technical skills to utilize multiple technologies (laptop, computer, office equipment, world wide web, G-Suite (Google), MS Office, web browsers, CRMs, clientbased software) to do the job.
• An extensive sales background, with experience converting digital leads into recurring customers.
• The ability to service interactions in English & Spanish (Bilingual is a huge plus)
• Stellar communication skills to effectively communicate with anyone you interact with.
• Extensive experience utilizing phone etiquette to display soft skills and express empathy when interacting with new and existing customers.
• A keen sense of detail to consistently meet and exceed quality assurance expectations.
• A collaborative mindset with the ability to work well with others.
• A goal & actionoriented mindset with a resultsdriven mentality.
• Organizational skills to always be proactive, not reactive.
• The ability to adapt to change in a positive manner.
• The ability to be flexible and available to help the Magna Team succeed.

A Typical Day in The Life of a Customer Service Representative:

• You'll work a standard shift aligned with business operating hours.
• You'll utilize various technologies to access customer and product information.
• You'll interact with multiple people consistently throughout the day.
• You'll follow outlined processes and procedures that provide the highest standards of service to new and existing customers.
• You'll collaborate with team members that have various levels of responsibility.
• You may encounter a system, process, or way of doing something possibly changes and you must adapt quickly.
• You'll learn something new that positively impacts your ability to exceed the expectations of your role.

Pay:
$ $18.00 per hour


Expected hours:
per week


Benefits:

• Health insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson
• Office

Application Question(s):

• What city and state are you currently located in?
• If selected for this role you'll be required to reliably commute to our corporate location for work. We're located at 4930 S. Congress Avenue, Austin, Tx Are you within a reasonable distance to commute each day?
• The Customer Experience Team currently operates Monday-Saturday, 8AM6PM. Can you work a 40houraweek schedule plus overtime?

Experience:

- relevant: 1 year (required)


Work Location:
In person