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    Director of Operations - New York, United States - Blackstone Consulting Services Defunct

    Blackstone Consulting Services Defunct
    Blackstone Consulting Services Defunct New York, United States

    2 weeks ago

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    Description
    /Job Summary

    Job Summary:

    The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performed efficiently and effectively.

    Supervisory Responsibilities:

    + Participates in the hiring and training of departmental managers.

    + Organizes and oversees the work and schedules of departmental managers.

    + Conducts performance evaluations that are timely and constructive.

    + Handles discipline and termination of employees as needed and in accordance with company policy.

    + Demonstrate experience in leading and managing complex housekeeping services, including effectively communicating and working with stakeholders to establish and maintain effective working relationships and deliver customer-focused solutions.

    + Provide leadership and direct activities for the delivery of workplace services, operations, and cleanliness with accountability for the overall delivery of site management, including building services, and environmental health & safety.

    + Communicate effectively with BCI leadership team and client partners regarding contracts, scope changes, future planning needs, develop and implement strategies for their housekeeping teams, and ensure successful outcomes.

    Duties/Responsibilities:

    + Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.

    + Reviews, analyzes, and evaluates business procedures.

    + Implements policies and procedures that will improve day-to-day operations.

    + Ensures work environments are adequate and safe.

    + Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.

    + Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.

    + Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.

    + Responsible for financial management including cost control, reporting, forecasting, and budgeting to actual performance while taking corrective actions to ensure fiscal responsibility.

    + Work closely and proactively with client and BCI Regional Operations Director to ensure the day-to-day operations of the facility, including custodial, safety, and site services are implemented and carried out in a manner consistent with BCI and site policies.

    + Perform general inspections, planning and scheduling for services and BCI managed vendors, using VEKTR quality inspection program.

    + Assign, coordinate and supervise activities of the custodial cleaning personnel.

    + Conduct daily walk thru audits, initiate vendor and client engagement to demonstrate proactive attention to details, relating to the interior and exterior conditions and appearance of the property.

    + Ensure contract work is within the scope of contract and reviewed on a regular basis and verify that invoices match contract pricing

    + Improves customer service and satisfaction through policy and procedural changes.

    + Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.

    + Projects a positive image of the organization to employees, customers, industry, and community.

    + Performs other related duties as assigned.

    Required Skills/Abilities:

    + Thorough understanding of practices, theories, and policies involved in business and finance.

    + Superior verbal and written communication and interpersonal skills.

    + Superior managerial and diplomacy skills.

    + Extremely proficient in Microsoft Office Suite or related software.

    + Excellent organizational skills and attention to detail.

    + Excellent analytical, decision-making, and problem-solving skills.

    + Exceptional business and financial acumen

    + Excellent customer service, relationship building, and communication skills

    Education and Experience:

    + Master's degree in business administration preferred.

    + Extensive and diversified background with at least 10 years of related experience.

    + Previous experience managing commercial cleaning projects.

    + Strong technical knowledge of the following: custodial, safety systems, and landscape.

    Physical Requirements:

    + Prolonged periods sitting at a desk and working on a computer.

    + Must be able to lift up to 15 pounds at times.



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