Director of Operations, Community Medicine - New York, United States - ASPCA

ASPCA

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary:

Who we are:

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did.

The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles.

We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care.

CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances.

When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you'll do:

Oversee a fast-paced and dynamic nonprofit Community Veterinary Clinic (CVC).

Enjoy a broad range of responsibilities:

lead a happy, high-functioning team, ensure patients receive the highest-quality care, and deliver outstanding client experiences to maximize the CVC's impact in the community.

Veterinary clinic experience is beneficial but not required, as medical direction is provided by the Medical Director and Nursing Director.

If you have a passion for mission-driven work, a desire to serve pets and people, and strong professional leadership experience in a people-centered service industry such as retail, hospitality or healthcare, this may be the perfect opportunity for you

What you'll get:

Work/life balance:

- paid vacation time to relax
- paid sick time to heal
- ten paid holidays to observe
- plus - paid personal time to celebrate what and when you like

Room to grow: the ASPCA has robust professional development programs to help you grow as a leader and a person
Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Work Schedule and Location

This is typically a Monday
Friday, 8 hour schedule with flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required.
Work is primarily inperson at the CVC; remote/work from home is possible up to one day per week
Occasional travel (5% or less) may be required

Responsibilities:

Job responsibilities include but are not limited to:

_ People Leadership (50%)_

Lead a peoplecentered team of managers who oversee three key functional areas: client experience, nursing/medical support, and veterinary medicine
Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun; connect with CM's People Partner as needed for guidance
Partner with the Regional Management Team to provide clear and seamless leadership for the Veterinary Staff Manager and Medical Staff Managers they will report to you (solidline) for nonmedical job functions and take direction from the Regional Medical Director or Nursing Director (dotted line) on all concerns related to veterinary medicine
Partner with the ASPCA's Talent Acquisition Team to lead recruitment and hiring of outstanding medical and operations staff
Collaborate with CM's Director of Training and the ASPCA's Learning and Development Team to ensure all team members receive highquality onboarding, training and ongoing professional development opportunities to thrive in their roles and grow in their careers at the ASPCA
Foster open 2way communication with CVC team members to ensure they have timely, relevant information to excel in their work, understand the why behind decisions, feel heard and empowered to give input
Provide open and honest feedback and communication to the CM Regional Management Team to execute the department's strategy and fulfill our mission
Be a consistent and visible presence "on the floor" to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA's mission

_ Planning, Execution & Administration (50%)_

Deliver superior client experience and patient care for every client, every animal every day; create routines and follow best practices in CM's Standard Operating Procedures to maintain smooth, consistent, topquality operations
Problemsolve: seek out root causes and coursecorrect to overcome obstacles
Work with the Regional Management Team to identify ways to continually improve operations and collaborate/share best practices with other CVC Directors
Maintain a safe and healthy workplace for all staff, clients and animals: oversee safety protocols and ensure 100% compliance with all OSHA regulations and ASPCA s