Director of Operations - New Holland, United States - AMS Fulfillment

AMS Fulfillment

Verified Company

New Holland, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

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Position:
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Director of Operations

Company:
AMS Fulfillment

Location:
New Castle, DE Division

Looking for an exciting and rewarding position in the eCommerce industry?
For a company who truly cares for its employees and provides a supportive team oriented environment?
Positions that offer valuable experience, skills training and opportunities for growth in the quickly expanding fulfillment industry?

AMS Fulfillment is looking for great people to join our team
AMS Fulfillment delivers world class fulfillment, distribution and customer service to major brands across the globe.

In January of 2020, EchoData Group merged with AMS Fulfillment to become a national bi-coastal leader in the fulfillment industry.

Our strategic fulfillment locations are based in Pennsylvania, Delaware and Southern California enabling 2 day ground delivery to over 90% of the US population.

Job Summary:

This position is a key senior management position responsible for all areas of assigned operations and requires heavy involvement in the oversight, approval and planning processes of the following areas: cost efficiency, maintaining staffing levels, monitoring and improving levels of productivity and quality, providing senior management with vital reports and maintain a P&L for the warehouse and operations.

Essential Job Functions:

Ability to drive, review, development and implementation of operational process to increase productivity and reduce cost
Accountable for warehouse operations, including but not limited to, introduce and expand consistent operation practices across the business to significantly improve productivity, quality, and profitability
Provide analysis of business results to Chief Operating Officer on a periodic basis
Participate in the strategic planning process of operations
Plan and review upgraded systems and procedures
Identify, analyze and make recommendations to correct any arising issues
Participate in freight negotiations as needed
Responsible for monitoring agreed operating metrics regarding units processed per hour, quality levels, and revenue per hour as well as revenue per square foot
Create and operate within budget
Responsible for all inbound/outbound transportation operations
Establish and modify as necessary, all policies and procedures for operation departments
Generate purchase requests for materials required for operations
Provide time and motion pricing to the sales department
Manages the oversight of the allocation of labor hours throughout the warehouse weekly
Review client pricing and contractual commitments to assure compliance.
Establish quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identify opportunities for improvement.
Reviews, analyzes, and evaluates business procedures.
Implements policies and procedures that will improve daytoday operations.
Responsible for safety and training, and ensures work environments are adequate and safe.
Oversees department ensuring each is reaching goals set by departmental and company leadership.
Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
Improves customer service and satisfaction through policy and procedural changes.
Leads coordination and integration of efforts amongst operations, technology, and customer service divisions to produce smoother workflow and more costeffective business processes.
Projects a positive image of the organization to employees, customers, industry, and community.
Performs other related duties as assigned.

Required Skills/Abilities:

Strong interpersonal and relationship building skills
Superior verbal and written communication and interpersonal skills.
Critical thinking and problemsolving skills, with proven ability to develop effective process for new, and difficult operation problems
Proficient in Microsoft Office Suite or and working with WMS systems
Experience in shipping consumer product to retail, distribution centers, and direct to consumer. Including the accompanying skills of EDI labeling, charge back avoidance, routing guide adherence, multi shipper/courier environment
Experience as a team builder, leader, coach & motivator
Bilingual in English and Spanish a plus but not required
Thorough understanding of practices, theories, and policies involved in business and finance
Superior managerial and diplomacy skills
Excellent organizational skills and attention to detail
Excellent analytical, decisionmaking, and problemsolving skills.

Education and Experience: