Jobs
>
Los Angeles

    Application Support Analyst - Los Angeles, United States - Aeg Worldwide Inc

    Aeg Worldwide Inc
    Aeg Worldwide Inc Los Angeles, United States

    3 weeks ago

    Default job background
    Description
    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.

    Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.

    We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

    Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

    If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheerPosition Summary:

    Located in our Downtown Los Angeles Office, the Applications Support Analyst will be responsible for overseeing and supporting applications, working closely with the Manager Business Applications, Strategic Sourcing/Procurement, Service Desk and other Technology staff to ensure applications are procured, implemented and supported to align with technology standards consistent with company strategy, commitments, and goals.

    The Applications Support Analyst will participate in regular meetings with Business owners to create application roadmaps, upgrade plans and project meetings and manage the work backlog to ensure that deadlines are met, and tasks are completed in line with business priorities.

    This position is in office 3 days a week.

    Essential DutiesWork with the Manager of Business Applications, to procure and onboard new business applications, ensuring compliance with vendor review, security, privacy, and legal procedures.

    Develop support procedures for new applications, facilitating level 1 support by the Service Desk team. Create and maintain up-to-date application documentation for stakeholder review and approval.
    Review technology standards for applications procured meet and are implemented per standards.

    Assist business leads on decisions and projects relating to the lifecycle of the application - contract renewals, application upgrades, sunsetting applications which are being replaced or which are no longer required, etc.

    Monitor and track application procurement, implementation and support activities to meet agreed upon timelines.
    Review and manage reported issues in ServiceNow to ensure timely resolution.

    Participate in post project and monthly service ticket reviews for trends and opportunities and contribute to process improvement discussions, knowledge sharing, and escalation of issues to vendors and management when necessary.

    Provide primary phone support for approved applications, systems, and services, adhering to organizational policies and procedures. Provide periodic 24/7 on-call support of specific functions.

    Escalate systems, service, and applications issues to vendors and management teams as appropriate with full documentation of issue, contacts, and troubleshooting completed.

    Perform change management functions related to new features and configuration changes. Required QualificationsBA/BS Degree (4-year)


    Business Administration or similar field2-4 years Related work experienceExperience implementing and managing enterprise applicationsExperience in entertainment, sports and venue technology preferred.

    Good understanding of enterprise applications, business processes and business requirement analysisAbility to work independently to complete work assignments, as well as in a team environmentGood understanding of how to build and execute test plansGood documentation skillsExcellent time management skills with the ability to multi task and identify and manage prioritiesExcellent written and verbal communication skillsStrong organization and change management skillsExcellent critical-thinking and problem-solving skillsUnderstanding of application development, SDLC and data engineering technologiesPayscale:
    $78,086 - $102,488AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
  • zb

    Support Analyst

    2 weeks ago

    zb Los Angeles, United States

    **Role: Yardi Support Analyst** · **Duration: 2 to 3 months (possible extension or become full-time)** · **Location: Los Angeles, CA 90010** · **Interview process: 2 video interviews** · It will be on-site for the first 2 months and then it will be hybrid moving forward after tha ...

  • UCLA

    IT Support Analyst

    2 weeks ago

    UCLA Los Angeles, United States

    **Salary & Compensation** · - UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range ...

  • CIM Group, LP

    Application Support Analyst

    2 weeks ago

    CIM Group, LP Los Angeles, United States

    **POSITION PURPOSE**: · **ESSENTIAL FUNCTIONS**: · - Delivers key support/help desk support to CIM corporate employees, CIM employees in the field and 3rd party users primarily for Yardi Voyager & Yardi integration systems (Elevate, Marketplace & Kube) as well as Certify, Docusig ...

  • Global IT Resources

    Help Desk Support Analyst

    2 weeks ago

    Global IT Resources Los Angeles, United States

    **Summary**: · The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. This role works in collaboration with leadership to understand IT objectives an ...

  • Latham & Watkins LLP

    Practice Support Analyst I

    6 days ago

    Latham & Watkins LLP Los Angeles, United States

    About Latham & Watkins: · Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with th ...

  • U.S. Bank National Association

    Fx Marketing Support Analyst

    6 days ago

    U.S. Bank National Association Los Angeles, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • Crimson Enterprises

    IT-support Analyst

    2 weeks ago

    Crimson Enterprises Golden Beach, United States

    KCA Deutag Drilling GmbH is a leading international drilling contractor in the oil and gas industry as well as geothermal energy. With over employees worldwide, we currently operate 176 drilling rigs in 27 countries. Since our establishment 130 years ago, our focus has been on qu ...

  • Xcel life sciences

    Support Analyst

    3 weeks ago

    Xcel life sciences El Segundo, United States

    Job Title is **Support Analyst** (Lab system support). · - Location: El Segundo, CA - onsite 5 days a week · - Standard laptop · - BGV fully cleared · Must Have's: · Project Scope: · Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (S ...

  • LAist

    Technology Support Analyst

    6 days ago

    LAist Pasadena, United States

    **Who We Are**: · **Position Summary**: · As a Technology Support Analyst for American Public Media Group, you will work as part of a dynamic IT team supporting projects and daily operations for the staff of Southern California Public Radio and American Public Media Group. While ...

  • Canvas Worldwide

    Support Analyst, IT

    2 weeks ago

    Canvas Worldwide Los Angeles, United States

    Canvas Worldwide is currently seeking a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (W ...

  • Disney

    Premier Support Analyst

    6 days ago

    Disney Burbank, United States

    Premier Support Analyst · **Job ID** · **Location** · Burbank, California, United States · **Business** · The Walt Disney Company (Corporate) · **Date posted** · May 22, 2024 · **Job Summary**: · We are storytellers at Disney. We make the impossible happen. The Walt Disney Compan ...

  • Canvas Worldwide

    Support Analyst, IT

    3 weeks ago

    Canvas Worldwide Los Angeles, United States

    Canvas Worldwide is currently seeking a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (W ...

  • Cathay Bank

    Applications Support Analyst

    6 days ago

    Cathay Bank Rosemead, United States

    People Drive Our Success · Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we prou ...

  • Altera Digital Health Inc. United States

    Desktop Support Analyst

    1 week ago

    Altera Digital Health Inc. United States Whittier, United States

    Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technolog ...

  • ImmunityBio

    Technical Support Analyst

    1 week ago

    ImmunityBio El Segundo, United States

    ImmunityBio, Inc. is a late-stage immunotherapy company developing a broad pipeline of next-generation therapies that drive immunogenic mechanisms for defeating cancer and infectious disease. The company's immunotherapy platform is designed to activate both the innate (natural ki ...

  • Motion Recruitment Partners LLC

    Desktop Support Analyst

    3 weeks ago

    Motion Recruitment Partners LLC Los Angeles, United States

    Job Description · Exciting Desktop Support Analyst opportunity with a law firm based in Century City. They work across the public and private sectors focusing on corporate transactions, private wealth, tax, and litigations. They are looking for a Deskrop Support Analyst to provid ...

  • California Community Foundation

    IT System Support Analyst

    2 weeks ago

    California Community Foundation Los Angeles, United States

    IT System Support Analyst · Starting salary range: $87,045 - $95,000/annually · Full-Time, Exempt · This is an in-office position for the first 100 days. Requires in-office work five (5) days per week. Following first 100 days, staff have the flexibility to work two (2) days r ...

  • Stone Search

    Desktop Support Analyst

    2 weeks ago

    Stone Search Los Angeles, United States

    Company Description · Direct candidates only * Contract, CTH * USC & Green Card Holders only · Previous experience in law firm or financial industry desired · Job Description · The Desktop Support Analyst is a key member of the End User Computing Support group. The Desktop Su ...

  • TEKsystems

    Desktop Support Analyst

    2 weeks ago

    TEKsystems Los Angeles, United States Full time

    Description: · The Desktop Support Analyst is a key member of the End User Computing Support group in the Information Technology department and will serve in a variety of roles under the direction of the Manager of End User Computing. The Desktop Support Analyst position provides ...

  • California Community Foundation

    IT System Support Analyst

    2 weeks ago

    California Community Foundation Los Angeles, United States

    IT System Support Analyst · Starting salary range: $87,045 - $95,000/annually · Full-Time, Exempt · This is an in-office position for the first 100 days. Requires in-office work five (5) days per week. Following the first 100 days, staff have the flexibility to work two (2) d ...