Andrea “Drea”

Perceptive Junior Quality Assurance Tester applying knowledge of quality assurance testing to ensure the quality and safe operation of various parts and components. Adept at identifying quality issues. Committed to ensuring that quality standards are upheld to promote optimal customer satisfaction.
 

PROFESSIONAL EXPERIENCE
QA Tester & Independent Facilitator - NeuroNav Remote (June 2022 - Present)
Supervised and trained colleagues in best practices for efficient workflow and training on government programs.
Supported with testing client management & government software for a start-up business that supported developmental department disabilities & government agencies.
Created a database to support customers in finding and navigating disability services online. Ability to work in remote environments and work independently on projects and tasks assigned.
Participated in exploratory & error-guessing testing for client management software applicants.
Utilized customer service software to document customer interactions and maintain customer records.
Facilitated and managed the beta testing process with external vendors and internal teams.
Collaborated with product managers and engineers to provide input on product features and