Support Analyst - Los Angeles, United States - zb

zb
zb
Verified Company
Los Angeles, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

Role:
Yardi Support Analyst

Duration: 2 to 3 months (possible extension or become full-time)

Location:
Los Angeles, CA 90010

Interview process: 2 video interviews
It will be on-site for the first 2 months and then it will be hybrid moving forward after that.

  • Delivers key support/help desk support to CIM corporate employees, CIM employees in the field and 3rd party users primarily for Yardi Voyager & Yardi integration systems (Elevate, Marketplace & Kube) as well as Certify, Docusign, Salesforce and Tenrox related issues.
  • Performs user administration duties: including new user set up, user account maintenance, security role and permissions, password reset, etc.
  • When appropriate, escalates issues and coordinates with the vendor Help Desk to resolve them.
  • Monitors integrations between systems and follows up on related errors and issues, following them through to resolution.
  • Assists in data maintenance and data cleanup projects.
  • Coordinates with Onboarding Team to create userfriendly training materials for various systems and CIM processes.
  • Additional tasks or duties, as assigned.

TECHNICAL SKILL REQUIREMENTS:


  • A strong knowledge of IT related tasks and processes.
  • Knowledge of Yardi, Certify, Docusign, Salesforce or Tenrox strongly preferred.
  • Experience with Yardi Voyager 7s & it's Elevate integration products a plus.

Job Type:
Contract


Pay:
$ $25.00 per hour

Expected hours: 40 per week


Benefits:


  • Health insurance

Experience level:

  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years

Schedule:

  • 8 hour shift

Experience:

Yardi Voyager: 1 year (required)


Ability to Commute:

  • Los Angeles, CA required)

Work Location:
Hybrid remote in Los Angeles, CA 90010
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