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    Desktop Support Analyst - Los Angeles, United States - TEKsystems

    TEKsystems
    TEKsystems Los Angeles, United States

    3 weeks ago

    TEKsystems background
    Full time
    Description

    Description:

    The Desktop Support Analyst is a key member of the End User Computing Support group in the Information Technology department and will serve in a variety of roles under the direction of the Manager of End User Computing. The Desktop Support Analyst position provides technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training.

    Responsibilities

    • Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.

    • Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.

    • Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.

    • Identify and provide (when applicable) training for users.

    • Set up, support and maintain fleet of computers, laptops, terminals, and printers.

    • Keep computers current with OS version as well as all applications installed.

    • Identify, diagnose, solve and/or track to resolution hardware and software problems.

    • Differentiate between hardware and software problems.

    • Provide on & occasionally off site support to end users home, client sites or remote offices.

    • Test and evaluate hardware as assigned.

    • Conduct project related research as assigned.

    • Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.

    • Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.

    • Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.

    • Provide support for creation, deletion and modification of user\phone profiles using Cisco Call Manager.

    • Keep inventory of all onsite, short\long term firm issued equipment including WFH setups.

    • Must be able to work outside of regular hours in order to accommodate complete business needs..

    • Perform routine conference room check to ensure they are properly maintained and updated

    • Perform other duties as assigned.

    Qualifications

    • Experience with testing and troubleshooting PC's, phones and laptops

    • Excellent verbal communication skills required

    • Excellent customer relationship skills required

    • The ability to work with a small, highly agile team

    • The ability to adapt to rapidly changing requirements and strategies
    ADA Requirements

    • Must be able to sit at a computer for long periods of time

    • Must be able to lift and carry boxes of computer equipment weighing up to 35-40 lbs

    • Must be able to walk briskly throughout the firm delivering computer hardware

    Skills:

    hardware, laptops, mobile devices, printers, Cisco VOIP phones, AV equipment, Windows OS, MS Office, iManage, Cisco Call Manager, legal experience, Intune, Cisco Codecs

    Top Skills Details:

    hardware,laptops,mobile devices,printers,Cisco VOIP phones,AV equipment,Windows OS,MS Office

    Additional Skills & Qualifications:

    Candidates need to be able to lift equpment that could weigh 30-40 lbs.

    Experience Level:

    Expert Level

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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