- Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.
- Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
- Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.
- Identify and provide (when applicable) training for users.
- Set up, support and maintain fleet of computers, laptops, terminals, and printers.
- Keep computers current with OS version as well as all applications installed.
- Identify, diagnose, solve and/or track to resolution hardware and software problems.
- Differentiate between hardware and software problems.
- Provide on & occasionally off site support to end users home, client sites or remote offices.
- Test and evaluate hardware as assigned.
- Conduct project related research as assigned.
- Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.
- Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.
- Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.
- Provide support for creation, deletion and modification of user\phone profiles using Cisco Call Manager.
- Keep inventory of all onsite, short\long term firm issued equipment including WFH setups.
- Must be able to work outside of regular hours in order to accommodate complete business needs..
- Perform routine conference room check to ensure they are properly maintained and updated
- Perform other duties as assigned.
- Experience with testing and troubleshooting PC's, phones and laptops
- Experience with video conference, mobile devices and IP telephony systems
- Excellent verbal communication skills required
- Excellent customer relationship skills required
- The ability to work with a small, highly agile team
- The ability to adapt to rapidly changing requirements and strategies
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Support Analyst
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zb Los Angeles, United States**Role: Yardi Support Analyst** · **Duration: 2 to 3 months (possible extension or become full-time)** · **Location: Los Angeles, CA 90010** · **Interview process: 2 video interviews** · It will be on-site for the first 2 months and then it will be hybrid moving forward after tha ...
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LAist Pasadena, United States**Who We Are**: · **Position Summary**: · As a Technology Support Analyst for American Public Media Group, you will work as part of a dynamic IT team supporting projects and daily operations for the staff of Southern California Public Radio and American Public Media Group. While ...
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Canvas Worldwide Los Angeles, United StatesCanvas Worldwide is currently seeking a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (W ...
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Harvest Technical Services Los Angeles, United StatesOnsite: Downtown Los Angeles, CA · Summary: · We're looking for someone who has experience working on an Automatic Dialing System & System Center Configuration Manager (SCCM). · Tasks related to troubleshooting, ordering Yubi Keys, and Docking Station setup. · Knowledge in Se ...
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Harvest Technical Services, Inc. Los Angeles, United StatesJob Description · Job DescriptionOnsite: Downtown Los Angeles, CA · Summary: · Were looking for someone who has experience working on an Automatic Dialing System & System Center Configuration Manager (SCCM). · Tasks related to troubleshooting, ordering Yubi Keys, and Docking Stat ...
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Support Analyst
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Desktop Support Analyst - Los Angeles, United States - Stone Search
Description
Job Description
Job DescriptionCompany DescriptionDirect candidates only * Contract, CTH * USC & Green Card Holders only
Previous experience in law firm or financial industry desired
Job DescriptionThe Desktop Support Analyst is a key member of the End User Computing Support group. The Desktop Support Analyst position provides technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training.
Responsibilities
All your information will be kept confidential according to EEO guidelines.