Applications Support Analyst - Rosemead, United States - Cathay Bank

Cathay Bank

Verified Company

Rosemead, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success.

We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals.

We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism.

Together we can make a difference in the financial future of our communities.

What our team members are saying:
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GENERAL SUMMARY

ESSENTIAL FUNCTIONS

Collaborate with other areas within the IT department to fulfill business requests.
Analyze business and system processes to identify areas of improvement opportunities.
Resolve and fulfill requests compliant to established Service Level Agreements.
Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely.
Build strong customer service relationships across various levels of the organization.
Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines.
Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow.
Participate and contribute to scheduled Disaster Recovery exercises.
Take ownership of maintaining recurring System State updates; ensure that documentation kept are accurate and concise.

QUALIFICATIONS

Education: BS Computer Science/Engineering or equivalent work experience
Experience:
Experience and knowledge of the financial/banking industry and regulatory requirements (FFIEC) preferred.
Skills/Ability:
Ability to respond and reprioritize quickly to unexpected situations and initiate corrective action quickly.
Must be detail oriented and possess strong written and verbal communication skills.
Proven capability to effectively interface with dynamic development teams.
Strong ability to multitask and be proactive.
Ability to work independently with mínimal instructions.
Customercentric mindset.

OTHER DETAILS
$ $45.67 / hour
Pay determined based on job-related knowledge, skills, experience, and location.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation.

It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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