Application Support Analyst - Los Angeles, United States - CIM Group, LP

CIM Group, LP
CIM Group, LP
Verified Company
Los Angeles, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

POSITION PURPOSE:


ESSENTIAL FUNCTIONS:


  • Delivers key support/help desk support to CIM corporate employees, CIM employees in the field and 3rd party users primarily for Yardi Voyager & Yardi integration systems (Elevate, Marketplace & Kube) as well as Certify, Docusign, Salesforce and Tenrox related issues.
  • Performs user administration duties: including new user set up, user account maintenance, security role and permissions, password reset, etc.
  • When appropriate, escalates issues and coordinates with the vendor Help Desk to resolve them.
  • Monitors integrations between systems and follows up on related errors and issues, following them through to resolution.
  • Assists in data maintenance and data cleanup projects.
  • Coordinates with Onboarding Team to create userfriendly training materials for various systems and CIM processes.
  • Additional tasks or duties, as assigned.

TECHNICAL SKILL REQUIREMENTS:


  • A strong knowledge of IT related tasks and processes.
  • Knowledge of Yardi, Certify, Docusign, Salesforce or Tenrox strongly preferred.
  • Experience with Yardi Voyager 7s & it's Elevate integration products a plus.
  • Strong investigation and diagnostic skills.
  • A strong background in service awareness, with IT Infrastructure Library (ITIL) certification a plus.
  • Ability to write basic SQL database queries and a basic understanding of SQL concepts is a plus.
  • Ability to correlate the use of business objectives and procedures to streamline system setup.
  • A good understanding of general accounting principles as they relate to accounting systems.
  • Experience working in software support and system administration.
  • Experience in creating system documentation strongly preferred.
  • Experience in writing training manuals a plus.
  • Experience or competency in Property Management Accounting and with Accounting based AP/AR concepts.
  • Highly effective written and verbal communication skills are required.
  • Proficiency with MS Office, or related office productivity suite is required.

COMMUNICATION SKILL REQUIREMENTS:


  • Ability to read, analyze and interpret complex agreements.
  • Ability to communicate effectively, both in writing and verbally.
  • Ability to read and comprehend simple instructions, short correspondence and memos.
  • Ability to write simple correspondence and/or reports
  • Ability to effectively present information to customers, clients and other employees of the organization.
  • Ability to develop and deliver training materials in a clear and concise fashion for a broad audience

MATHEMATICAL SKILL REQUIREMENTS:


  • Ability to add, subtract, multiply and divide.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

REASONING SKILL REQUIREMENTS:


  • Highly analytical and detail oriented.
  • Deadlinedriven, with demonstrated ability to manage multiple tasks.
  • Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
  • Ability to solve practical problems.

PERFORMANCE METRICS:


  • Accuracy in work product.
  • Timeliness in completion of work product. Feedback from clients, peers, customers and other key contacts on effectiveness of the incumbent.

EDUCATION/


EXPERIENCE REQUIREMENTS:
(including certification, licenses, etc.):


  • A minimum of 1 year of experience as a business analyst, or a minimum of 1 year in an equivalent role. (required)
  • A minimum of 1 year of software implementation and project management. (preferred)

What CIM offers


CIM offers an enriched benefits program as well as a wide range of resources for eligible employees to thrive both inside and outside of work.


Some of our benefits include:
Medical, dental, and vision

Company-subsidized Health Savings Account

Company paid life & disability

Pre-tax savings accounts

401(k) match

Competitive vacation policy

Additional voluntary benefits

Paid time off for community service

Paid Parental Leave:
Up to 12 weeks

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM, this role has the potential to receive a discretionary bonus in addition to base salary. The anticipated base pay range for the position in Los Angeles is $ $40.90 per hour.


How We Feel About Diversity and Inclusion


CIM Group is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.

We strive to create a diverse & inclusive environment where everyone can thrive, feel a se
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