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    Desktop Support Analyst - Los Angeles, United States - Stone Search

    Stone Search
    Stone Search Los Angeles, United States

    3 weeks ago

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    Description
    Company Description

    Direct candidates only * Contract, CTH * USC & Green Card Holders only

    Previous experience in law firm or financial industry desired

    Job Description

    The Desktop Support Analyst is a key member of the End User Computing Support group. The Desktop Support Analyst position provides technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training.

    Responsibilities
    • Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.
    • Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
    • Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.
    • Identify and provide (when applicable) training for users.
    • Set up, support and maintain fleet of computers, laptops, terminals, and printers.
    • Keep computers current with OS version as well as all applications installed.
    • Identify, diagnose, solve and/or track to resolution hardware and software problems.
    • Differentiate between hardware and software problems.
    • Provide on & occasionally off site support to end users home, client sites or remote offices.
    • Test and evaluate hardware as assigned.
    • Conduct project related research as assigned.
    • Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.
    • Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.
    • Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.
    • Provide support for creation, deletion and modification of user\phone profiles using Cisco Call Manager.
    • Keep inventory of all onsite, short\long term firm issued equipment including WFH setups.
    • Must be able to work outside of regular hours in order to accommodate complete business needs..
    • Perform routine conference room check to ensure they are properly maintained and updated
    • Perform other duties as assigned.
    Qualifications
    • Experience with testing and troubleshooting PC's, phones and laptops
    • Experience with video conference, mobile devices and IP telephony systems
    • Excellent verbal communication skills required
    • Excellent customer relationship skills required
    • The ability to work with a small, highly agile team
    • The ability to adapt to rapidly changing requirements and strategies
    Additional Information

    All your information will be kept confidential according to EEO guidelines.
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