Adilene Madrigal

Exceptional Customer Service Representative. Provided appropriate solutions and alternatives within the time limits: follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Followed communication procedures, guidelines and policies. Take the extra mile to building relationships with customers and creating loyalty which is highly crucial for any company to succeed. Tech savvy and fast learner with a passion to help people.

Experience

domestic engineer / 2022 -2023

LOS ANGELES/ORANGE COUNTY

Highly Organized, detail-oriented, eager individual who is looking for the opportunity to succeed and move up the corporate ladder. To help in any way can. To be a leader, a team player, to help my fellow co-workers achieve their full potential as well as mine. I am familiar with computers, customer service, environmental services as well as dealing with the general public. I consider myself a people person.

Loandepot/ Cerritos, CA

production support / 2010 -2022

Provided sales support for teams including branch manager. Answered all inbound calls and assisted in taking care of the client. Maintained CRM contacts up to date and provided a personal touch of continuance marketing support to our book of business, in order to continuing nurturing and fostering solid relationships to keep our customers satisfied. Executed daily tasks and prioritized workflow depending on the timelines. Gathered and processed applications; included but not limited to the review of credit reports, LP and DU findings; gather, analyzed and submitted underwriting information; including income and housing verifications along with the renewals of home insurance policies. Became customer liaison. Took loan from A to Z. In addition, attended training events & business mixers to strengthen my professional development.

New American Funding/ Downey, Ca

front desk / 2009-2010

Provide excellent customer service and personal presentation. Furnished exceptional assistance to office and teams. Schedule appointments. Client intake. Clerical support. Fast learner.

Realty Advisory Group, Inc / Los Angeles, CA

Assistant / 2007-2008

Assist commercial realtor with their daily focus. Maintain and organize files. Screen calls and Emails.

Volunteer Work 

Property Management Experience. Maintain Investment properties under local and state compliance. Manage account for property owner. Oversees tenant agreements & creates when needed.  

Education

University of Phoenix, CA                April 2012

Associates of Arts Degree in Business Admin

License

NMLS # 1390782