Jobs
>
Phoenix

    IT Support Specialist - Phoenix, United States - Aspen Systems

    Aspen Systems
    Aspen Systems Phoenix, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Overview

    Aspen System provides an ERP software solution called Canopy for the Food Industry which consists of Distributors and Processors of any type of food product. (We have a heavy concentration in the Meat Industry)

    As a Technology Solutions Specialist, you will set up, configure, and provide technical support to our customers for all hardware equipment that interfaces with Canopy. This primarily will entail Windows Servers, Terminal Stations, Windows PCs, Barcode Printers, Scales, Relays, Sensors, Handheld Scanners, and Fix Mount Scanners. Additionally, you will assist in the design, configuration, and installation of Automated In-Motion conveyor systems to interface with Canopy which consists of scanning, weighing, labeling, and rescanning food products for Canopy's Inventory system.

    This is a position that provides after-hours support for customers, and there is always a specialist scheduled after hours to help resolve server and Canopy equipment issues (this is a rotating schedule).

    In addition to supporting our customers, a Technology Solution Specialist will assist in supporting Aspen Systems' employees with their hardware and software needs. You will set up, configure, and provide support for Windows Servers, Windows PCs, Thin Clients, Printers, Monitors, Phone Systems, Networking Equipment, assist with Domain administration, and other IT-related activities.

    Technology Solutions Specialists are in the Technology Solutions Department and report to the Technology Solutions Manager, who reports to the Director of Solutions.

    Responsibilities in this Role


    • Setup and configuration of Servers with Windows Server.

    o SQL Servers

    o Remote Desktop Servers

    o Domain Servers

    o Other Canopy Related Servers


    • Installation of all modules of Canopy.


    • Troubleshooting of the hardware products that support Canopy, including:

    o Servers

    o Handheld Scanners

    o Fix Mount Scanners

    o Scale Systems

    o PCs

    o Thin Clients

    o Barcode Printers

    o Automated In-motion production lines


    • Installation and support of third-party software packages, including, but not limited to barcode labeling software and backup software.


    • Primary responsibility for an inbound support queue. Customers telephone or email problems, issues, questions, etc., with regard to Canopy and related hardware. Take ownership of an issue and see it through to a "closed" status via either telephone, email, or accessing the customer's system and database.


    • Customer interaction should include:

    o Excellent communication skills.

    o Service delivered with confidence and an easy temperament.

    o Not allowing the animation or pressures of the client to affect a project.

    o Professionalism through all levels of employees at the customer sites. (Owners, VP's, Managers, Production Line, etc.)


    • Participate in an on-call and rotating shift schedule.


    • Purchasing Equipment to fulfill both Aspen's needs and that of our customers.


    • Support in-house equipment including users' desktops/laptops, phone systems, networking equipment, and printers.


    • Antivirus and Ransomware troubleshooting.


    • Microsoft Terminal Services.


    • Microsoft IIS installation and configuration.


    • Microsoft VSS for data backup.


    • Microsoft server data backup and restore.


    • RDP and VPN client setup


    • Requires up to 20% travel.


    • Other duties as they are assigned.

    Qualifications*


    • 1+ years' experience performing in a customer service role supporting end-user equipment.


    • Experience with the installation, configuration, and support of Windows servers. Experience with configuration of virtual servers in Hyper-V or VMware.


    • Experience with configuration and troubleshooting of wireless and wired networks.


    • Experience with SQL Server a plus.


    • Documentation and attention to detail are critical to assist others.


    • Preference is given to any candidate with Food Industry experience.


    • Bachelor's degree in Business, CIS (or equivalent), or any relevant degree is a plus, but not required.


    • Familiarity with the Microsoft Office Suite.

    ## Will train the right candidate ##

    This position is located at Aspen's headquarters in Phoenix, AZ (North Scottsdale)

  • City Property Management

    IT Support Specialist

    2 weeks ago

    City Property Management Phoenix, United States

    **Mission**:The mission of City Property Management is to provide the best experience in community management. · **Our Core Values** · Professionalism · Engagement · Knowledge · Humility · Client Centric · Trust · Flexibility · Teamwork · Diligent · Fun, Fair & Respectful · **We ...

  • Greenberg Traurig

    Helpdesk Support Specialist

    3 weeks ago

    Greenberg Traurig Phoenix, United States

    Hybrid · Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an excellent benefits package. · Positio ...

  • Greenberg Traurig

    Helpdesk Support Specialist

    2 weeks ago

    Greenberg Traurig Phoenix, United States

    Remote · Testing copying a current req: · Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an exce ...

  • S.M.A.R.T.

    Technical Support Specialist

    1 week ago

    S.M.A.R.T. Phoenix, United States

    The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technolog ...

  • S.M.A.R.T.

    Software Support Specialist

    2 weeks ago

    S.M.A.R.T. Phoenix, United States

    The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technolog ...

  • S.M.A.R.T.

    Software Support Specialist

    2 weeks ago

    S.M.A.R.T. Phoenix, United States

    **Job description** · The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implement ...

  • The Opportunity Tree

    Employment Support Specialist

    2 weeks ago

    The Opportunity Tree Phoenix, United States

    : · **The Opportunity Tree Mission and Vision** · To provide quality individualized services to people with intellectual and developmental disabilities in dynamic and innovative environments. The Opportunity Tree is committed to promoting the development of a society that fully e ...

  • Chrysalis

    Victim Support Specialist

    2 weeks ago

    Chrysalis Phoenix, United States

    **Position: Victim Support Specialist** · **Hours: Monday through Wednesday, 4 pm - 8:30 pm; Thursday, 4 pm - 7:30 pm** · **Position Summary**: · The Victim Support Specialist position is an entry-level role, providing essential support to the office-based team in assisting and a ...

  • Chrysalis

    Victim Support Specialist

    2 weeks ago

    Chrysalis Phoenix, United States

    **Position**:Victim Support Specialist · **Hours: Monday through Wednesday, 12:30 - 8:30 pm; Thursday, 11:30 - 7:30 pm; Friday, 8:00 - 4:00 pm** · **Position Summary**: · The Victim Support Specialist position is an entry-level role, providing essential support to the office-base ...

  • JCK Enterprises LLC

    Operations Support Specialist

    1 week ago

    JCK Enterprises LLC Phoenix, United States

    **Operations Support Specialist** · **Type**: Full-Time · **About Us**: Pristine Auction is a leader in the online auction industry, specializing in autographed memorabilia, sports cards, and collectibles. We're known for our integrity, rapid growth, and commitment to a positive ...

  • Builderz Warehouse

    Field Support Specialist

    1 week ago

    Builderz Warehouse Phoenix, United States

    Job Overview: · **Duties**: · - Conduct job walks and produce material punch lists for unit renovations · - Data entry and assist creating material quotes · - Promote products and material to onsite staff for unit turns · - Provide order entry portal training to onsite staff to i ...

  • Beia's Families

    Family Support Specialist

    1 week ago

    Beia's Families Phoenix, United States

    Job Overview: · We are seeking a Family Support Specialist (FSS) to join our team and provide essential assistance to families with a family-centered and strength-based approach. The role is focused around the Healthy Families America Program which was created to establish trusti ...

  • U-Haul

    Pos Support Specialist

    2 weeks ago

    U-Haul Phoenix, United States

    **POS Support Specialist**: · **_Shift Time: M-F 5AM - 2 PM _** · **Job Description**: · U-Haul is looking for a POS Support Specialists to join the team in Phoenix, Arizona. Under the direction of the Manager · This position is a 5-day workweek with multiple shifts encompassing ...

  • Clearwave Corporation

    Client Support Specialist

    1 week ago

    Clearwave Corporation Phoenix, United States

    **Who You Are**: · To propel our next wave of growth, Clearwave is looking for a customer service-focused individual to support our client's day-to-day needs as it relates to the use of our products. The Client Support Specialist is a critical part of Clearwave's growth strategy ...

  • MJS Designs

    Purchasing Support Specialist

    1 week ago

    MJS Designs Phoenix, United States

    At our Phoenix, AZ location, the Purchasing Support Specialist will: · - Assist in the development of quotes, often working with vendors · - Interface with vendors on a professional level with mínimal upper management involvement · - Communicate with Sales and Supply Chain Manage ...

  • Copa Health

    Peer Support Specialist

    2 weeks ago

    Copa Health Phoenix, United States

    **_Join the Copa Health Team Today and Receive a $2,000 Sign-On Bonus_** · **What You'll Get** · **When you join our team as a full-time team member, you will receive**: · - Limitless growth and career advancement opportunities · - Career development offered internally through ou ...

  • Valleywise Health System

    Housing Support Specialist

    2 weeks ago

    Valleywise Health System Phoenix, United States

    Under the direction of the ACT (Assertive Community Treatment) Clinical Coordinator, the ACT Housing Support Specialist provides direct housing and housing related services to assist ACT team members in obtaining and maintaining permanent independent housing in the least restrict ...

  • Frequence, Inc.

    Operations Support Specialist

    2 weeks ago

    Frequence, Inc. Phoenix, United States

    **About Frequence** · Frequence is an ad tech platform for media companies that connects all aspects of digital advertising—sales, operations, and reporting—from beginning to end. Our software makes selling local advertising scalable and provides users with an all-in-one platform ...

  • MTNT Management Services

    Proposal Support Specialist

    2 weeks ago

    MTNT Management Services Phoenix, United States

    **Proposal Support Specialist** · **Position Type: Full-Time/Part-Time** · **MTNT** delivers a variety of services to our government customers including but not limited to global intelligence, IT security and infrastructure, and communications. We value dedication and integrity i ...

  • Maricopa Community Colleges

    Technology Support Specialist

    1 week ago

    Maricopa Community Colleges Phoenix, United States

    **Hiring Salary Range**: · $ $25.82/hourly, DOE · **Grade**: · 111 · **Work Schedule**: · Monday - Friday, 8am - 5pm; some evenings and weekends may be required · Summer Hours: Monday - Thursday, 7am-6pm · **Work Calendar**: · 12 Months · **Maricopa Summary**: · Are you looking f ...