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    Account Manager - New York, United States - Whole Whale

    Whole Whale
    Whole Whale New York, United States

    6 days ago

    Default job background
    Description
    Account Manager (Full-Time)

    Whole Whale seeks an Account Manager to support our growing account strategy team.

    The ideal candidate has experience in client and/or partner relationship management, social impact, and a deep interest and understanding of digital marketing and/or advertising.

    This is a full-time staff position offered at the Manager level.

    As part of our DEIB Commitment, Whole Whale has transparent salary bands by level to ensure fair compensation across our team.

    The salary band for this role at the Manager level is $54,000 – $66,000.

    Our total compensation package includes competitive benefits such as 401k company match, employee profit-share, student loan reimbursement, unlimited PTO, and more.

    This role has an option to be Fully Remote.
    How To Apply

    Send an email .comwith the subject line "Account Manager 2024.

    " Please include each of the following elements:

    Resume
    Salary requirements
    2 references, with at least one being a direct supervisor (we will not contact these without notifying you first)

    Responses to the following:
    What is your personal experience with digital marketing / account management / fundraising / non-profits? Please share examples.
    What do you think is required to support the success of clients/partner relationships?
    What's a cause or organization that you care about and how would you like to see them utilize digital marketing/advertising/fundraising to serve their cause?
    Responsibilities

    Client Account Management

    Own the client journey. Serve as the main point of contact for 3-5 nonprofit clients; lead client check-ins, manage expectations, provide world-class support, be the primary client liaison and lead any contract revision or renewal processes
    Speak the language of the client.

    Develop a 30K foot view for clients to best leverage Whole Whale's digital marketing capabilities to help them progress towards their impact goals.

    Turn data into stories so clients can understand the journey

    Lead project management for assigned clients ; define project objectives, set timelines, lead client meetings and serve as the client's main point of contact for communications with Whole Whale.

    Manage client teams to achieve digital impact goals .

    Collaborate with internal team members to delegate work relevant to their expertise to meet project milestones and deadlines; support service-area experts in completing these distinct deliverables while still driving the overarching strategic vision for the client team.

    Be the client's voice within Whole Whale. Find opportunities to increase service levels, exceed expectations, remove barriers, and increase their digital impact
    Take the stage You will lead trainings, presentations, and other interactive topics related to digital impact measurement, fundraising efforts, marketing, and other areas of expertise
    Develop a high-level strategy. Lead impact mapping and vision for how our nonprofit clients can best leverage all facets of their digital marketing to further their impact goals
    Take ownership of the quality of deliverables by understanding that each touch point with a client is a fresh opportunity to impress and delight
    Team Management & Thought Leadership

    Stay up to date on new digital marketing opportunities and tools to support client success and keep the team informed
    Create recommendations and training documents for clients and partners, including speaking and presenting at WWU Live webinars and conferences
    Write and edit articles and guides on relevant nonprofit issues and opportunities that interest you
    Be a positive, forward-thinking leader on the team, including managing 1-2 full or part-time employees as needed
    Qualifications

    Demonstrated experience effectively managing client or partner relationships
    3+ years of professional experience, especially in roles involving nonprofit digital marketing and/or project management with a high bar for rigor, quality, and integrity
    Comprehensive understanding of digital marketing and/or advertising tactics and key platforms
    Comfortable moving seamlessly from big-picture strategy to supporting on tactical implementation when needed
    Creative problem-solver driven by a need to look to the data, iterate, think outside the box, and try new things to deliver even better results
    Great attention to detail and organizational skills –able to successfully and independently manage multiple projects at once

    Experience with digital project management tools preferred – Whole Whale uses tools including Slack, Asana, and Confluence to manage internal communications and workflows.

    Authentic passion for Whole Whale's commitment to nonprofit impact and diversity, equity, inclusion, and belonging
    Opportunities for Growth

    We take learning seriously and encourage individuals to lead in determining their growth at Whole Whale.

    Beyond continued learning and experience to deepen account strategy expertise, growth opportunities for the Account Manager could include, but are not limited to, the following:

    Business development:
    Support our business development efforts, including communicating with potential leads, joining pitch calls, and drafting proposals for new work

    Product leadership:
    Support our product team in managing WW products (like Whole Whale University and WWU Live) and/or in pitching and developing new products (like our new Inclusivity Tool) that support our nonprofit partners

    Whole Whale marketing :
    Build, scale, and produce WW content (site resources, videos, social content, etc.) and find other creative ways of marketing our services and products

    Internal operations :
    Take part in internal processes for hiring new team members, choosing client projects to work on, building WW culture, cultivating internal expertise, or participating in other internal systems
    Whole Whale is an impact-driven B-corp digital agency that is committed to building a diverse, equitable, and inclusive team.
    We strongly encourage candidates who identify as people of color, people with disabilities, and/or LGBTQ+ to apply.

    Having different backgrounds, life experiences, knowledge, capabilities, and talents is what gives our team its unique strength and allows us to best serve our diverse clients and causes.

    Candidate applications will be accepted on a rolling basis until the position is filled.

    #J-18808-Ljbffr
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