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    RightAngle Support Specialist - Houston, United States - Targa

    Targa
    Targa Houston, United States

    6 days ago

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    Description
    POSITION SUMMARY:

    The Application Specialist - Financial Systems ("Specialist") is skilled in the management and support of one or more financial applications and provides support services to business users. The primary focus for the Specialist is to be responsible for maintaining and monitoring the C-ETRM solutions to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and insures the usability and support for application enhancements and bug fixes. Secondarily the Specialist will provide similar support for other financial systems. The Specialist will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Specialist position is not a pure development role, it will require the use of some development/programmer competencies to complete work efforts.

    JOB RESPONSIBILITIES AND DUTIES:
    • Monitor incoming service requests and incidents for assigned application(s)
    • Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue
    • Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability
    • Identify solution alternatives to address issues raised throughout service request or incident lifecycle
    • Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications
    • Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval
    • Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)
    • Complete high-level designs and associated estimates to meet defined requirements
    • Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
    • Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy
    • Maintain end-to-end understanding of functional aspects of application and associated business processes
    • Work directly with users to identify and resolve technical issues adversely impacting business processes
    • Provide functional and/or technical direction/assistance for assigned applications
    • Develop documentation and provide training to users as appropriate
    • Provide input to IT Project Management Office to support clear and concise requirements definitions
    • Assist team members handling major incidents for assigned applications; identify the root cause and short or long-term solutions
    • Informally mentor less experienced team members on an as needed basis
    • Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management
    • Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction
    MINIMUM ESSENTIAL QUALIFICATIONS:
    • Bachelor's Degree in Computer Science, MIS, and/or equivalent work experience in a related field
    • 5+ years of experience supporting C/ETRM applications such as RightAngle, Allegro, Aligne, Endur, Quorum TIPS, Waterfield, with strong preference of hand-on technical support of RightAngle S19+
    • 3+ years of experience with Oracle and SQL databases (including stored procedures, triggers and scripts)
    • 3+ years of experience in .NET application development
    • Familiarity with developing or supporting integrations between systems including Oracle Financial Cloud applications. Preference for hands-on Boomi experience
    • Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
    • Familiarity with Sarbanes-Oxley IT Change management controls
    • Regular and reliable attendance
    • Strong written and verbal communication skills with an aptitude for problem solving
    • Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information
    • Experience delivering solutions that align with business strategies
    • Experience troubleshooting complicated issues across multiple systems and driving to solutions
    • Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner
    • Experience providing technical solutions to non-technical individuals
    • Demonstrated team building skills
    • Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude
    • Willingness to travel to company locations (up to 5%)
    • Regular and reliable attendance
    EQUAL EMPLOYMENT OPPORTUNITY:

    Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Targa's policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.
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