Patient Support Specialist - Houston, United States - Asian American Health Coalition

Asian American Health Coalition

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB SUMMARY:

Facilitate patient flow by notifying the appropriate staff of the patient's arrival. Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information. Provide support to medical records department managing patient records in compliance with HOPE Clinic guidelines.

MAJOR DUTIES & RESPONSIBILITIES:

Greet and assist patients with registration and eligibility;
Check in/out patients using electronic medical records;
Scan medical records into the system;
Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines;
Submit and document forms and medical records in a timely manner;
Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information;
Log medical registration forms and record and incoming forms into electronic health record (EHR);
Assist with incoming calls and create telephone notes and assist with scheduling and inquiries;
Support Patient Services team with other duties;
Verify insurance eligibility for all billing purposes;
Patient Support Specialist will perform Eligibility Support Specialist duties as needed (e.g. assist with enrollment/reenrollment of Medicaid, ACA, and other state and federal program, maintain and update HOPE Clinic's sliding scale information and forms, etc.);
Attend onsite/offsite community engagement activities and onsite/offsite clinic events as needed;
Perform other duties as assigned by supervisor to support HOPE Clinic's Mission, Vision and Values.

QUALIFICATION REQUIREMENTS:

Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field;
Insurance and medical experience preferred;
Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
Must be able to handle multiple tasks, complexity, and diversity of customers;
Microsoft Office;
Must be able to utilize the Internet;
Strong written and oral communication skills;
Office equipment (e.g., computer, copier);
Attention to detail;
Strong customer service skills;
Must be fully vaccinated against COVID19 with the recommended dosage.

EDUCATION and/or EXPERIENCE:

High School diploma or GED; associate's degree preferred. Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred.