Technical Support Specialist - Houston, United States - Kastle Systems

Kastle Systems

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way.

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally.

Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve.

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient.

Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Responsibilities:

Act with utmost customercentric mindset to support customers (internal or external) with super responsiveness and eagerness to address difficult issues to full and permanent resolution.
Provide technical support for all business products and services, including Kastle's customerfacing portal and administrative tools.
Assumes ownership until resolution for Tier 1 customer care issues escalated to Tier 2. Completes follow up and customer call backs (as needed).
Partners with appropriate resources (Tier 3 engineering, product management, etc.) to ensure escalated issues are resolved in a timely manner.
Recommends process improvements and efficiencies where needed.
Prioritizes workload and manages multiple time sensitive issues at once. Demonstrates flexibility and adaptability and multitasking fluency in a highdemand environment.
Programs security systems as specified by the Project Management, Installation, Operation Center, and Customer Service departments.
Provide training documentation on procedures and products.

Qualifications:

At minimum High School Degree or equivalent education required.
Strong technical skills / technical training / education / peertopeer product support (Internal install, service techs and product support).
B2B customer facing skills.
Strong analytical, diagnostic, critical thinking, and problemsolving skills.
At minimum 23 years of related peertopeer/internal technology support experience highly desired (experience working with support ticketing systems, CRM).
Experience in Programmable Logic Controllers (PLC) and PHP scripting is a plus but not required.
High math/logic aptitude.
Ability and willingness to work different shifts and available for afterhours oncall rotations.
Strong verbal and written communication skills and interpersonal skills required.
Strong teamplayer mindset required.

Company

Overview:
Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way.

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally.

Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve.

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Equal Opportunity Statement:
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.