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    Call Center Agent - Miami, United States - Creattix Talk

    Creattix Talk
    Creattix Talk Miami, United States

    1 week ago

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    Description


    Job Title: Call Center Agent

    Location: Miami, FL

    Job Type: Full-time

    Company: Creattix Talk

    Job Description:

    We are seeking a dynamic and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for our customers, providing them with exceptional service and support. You will handle a variety of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products and services.

    Responsibilities:

    1. Answer incoming calls promptly and professionally.
    2. Resolve customer issues and complaints in a timely and effective manner.
    3. Escalate complex inquiries or problems to the appropriate department for further assistance.
    4. Process orders, returns, and exchanges according to company policies and procedures.
    5. Maintain a high level of customer satisfaction by exceeding customer expectations.
    6. Meet or exceed individual and team performance goals, including call handling metrics and customer satisfaction scores.
    7. Utilize CRM software to accurately document customer interactions and update customer records.
    8. Participate in ongoing training and development to stay updated on product knowledge, customer service best practices, and company policies.
    9. Adhere to company guidelines and compliance standards at all times.

    Requirements:

    1. High school diploma or equivalent; college degree preferred.
    2. Excellent communication skills, both verbal and written.
    3. Strong problem-solving abilities and attention to detail.
    4. Ability to multitask and prioritize in a fast-paced environment.
    5. Proficiency in using computers and CRM software.
    6. Positive attitude and willingness to learn.

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