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    Call Center Customer Service Agent - Miami, United States - Icon V

    Icon V
    Icon V Miami, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Call Center Customer Service Agent

    Company: Icon V


    Location: Miami, FL

    About Icon V:

    Icon V – Florida is more than a digital marketing agency; we're a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.

    Icon V is currently seeking a highly motivated and customer service-oriented individual to join our team as a Call Center Customer Service Agent. In this role, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.

    Responsibilities

    • Answering incoming calls and assisting customers with inquiries and concerns
    • Providing exceptional customer service and ensuring high customer satisfaction
    • Troubleshooting and resolving customer issues effectively and efficiently
    • Documenting all customer interactions accurately and thoroughly
    • Following established procedures and protocols when handling customer inquiries and requests
    • Maintaining a high level of product knowledge to effectively address customer questions and concerns

    Requirements

    • High school diploma or equivalent
    • Proven experience in a customer service role is preferred
    • Excellent verbal and written communication skills
    • Strong problem-solving abilities
    • Ability to multitask and prioritize tasks in a fast-paced environment
    • Familiarity with call center systems and software is a plus
    • Proficient in computer applications such as Microsoft Office

    Benefits:

    • Competitive salary
    • Health, dental, and vision insurance
    • 401(k) retirement plan
    • Paid time off and holidays
    • Professional development opportunities
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