Jobs
>
Miami

    Customer Service Agent - Miami, United States - Consider Posh Pro

    Consider Posh Pro
    Consider Posh Pro Miami, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Job Title: Customer Service Agent

    Location: Miami, FL

    Company: Consider Posh Pro

    Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. The successful candidate will be responsible for providing excellent customer support, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.

    Key Responsibilities:

    Customer Interaction:

    • Respond to customer inquiries via phone, email, live chat, and social media.
    • Provide accurate and timely information regarding products, services, and policies.
    • Handle customer complaints and provide appropriate solutions and alternatives within the time limits.

    Problem Resolution:

    • Identify and assess customers' needs to achieve satisfaction.
    • Troubleshoot and resolve product/service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

    Team Collaboration:

    • Work closely with other departments to ensure customer issues are resolved efficiently.
    • Share customer feedback and suggestions to improve the customer experience.

    Continuous Improvement:

    • Stay up-to-date with product knowledge and company processes.
    • Participate in training and development opportunities to enhance customer service skills.

    Qualifications:

    • High school diploma or equivalent required.
    • Excellent communication skills, both written and verbal.
    • Strong problem-solving skills and the ability to think on your feet.
    • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
    • Ability to handle stressful situations calmly and effectively.
    • Strong organizational skills and attention to detail.
    • Ability to work independently and as part of a team.
  • Kimpton Hotels & Restaurants

    Guest Service Agent

    2 weeks ago

    Kimpton Hotels & Restaurants Miami, United States Full time

    Job Snapshot · Why We're Here · We believe heartfelt, human connections make people's lives better. Especially the people who work here. · Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique ...

  • G Employment Services Inc

    Guest Services Agent

    2 weeks ago

    G Employment Services Inc Miami, United States

    Job Description · Job DescriptionJob Title: Guest Service Agent · Department: Front Desk · Reports To: Front Desk Supervisor · Status: Non-Exempt · SUMMARY: · The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and eff ...

  • Delmar International Inc.

    Freight Services Agent

    5 days ago

    Delmar International Inc. Miami, United States

    Job Description · Job DescriptionMandate: · Reporting to the Branch Manager, the Freight Services Associate will be responsible for monitoring international cargo from origin to its final destination as well as handling all customer needs regarding import and export documentation ...

  • CGS

    Service Desk Agent

    1 day ago

    CGS Miami, United States

    Service Desk AgentEmployment Type: Full-Time, Mid LevelDepartment: Information Technology · CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate ...

  • Fresh Form Draft

    Call Center Customer Service Agent

    1 week ago

    Fresh Form Draft Miami, United States Full time

    · Job Title: Call Center Customer Service AgentLocation: Miami, FL · Welcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed ...

  • Hellmann Worldwide Logistics

    ISS Service Desk Agent

    3 weeks ago

    Hellmann Worldwide Logistics Doral, United States

    For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our res ...

  • Hilton Hotels & Resorts

    Guest Service Agent

    1 week ago

    Hilton Hotels & Resorts Miami Beach, United States Part time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Part Ti ...

  • Moxy Miami South Beach

    Guest Service Agent

    3 weeks ago

    Moxy Miami South Beach Miami Beach, United States

    Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager · ...

  • SP Data Digital

    Remote Customer Service Agent

    11 hours ago

    SP Data Digital Miami, United States

    Job Description · Job DescriptionWho We Are: · SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step. Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and ...

  • Moxy Miami South Beach

    Guest Service Agent

    2 weeks ago

    Moxy Miami South Beach Miami Beach, Florida, United States Permanent

    Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Y ...

  • Winter Haven Hotel

    Guest Service Agent

    3 weeks ago

    Winter Haven Hotel Miami Beach, Florida, United States Permanent

    Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Y ...

  • G Employment Services Inc

    Guest Services Agent

    2 weeks ago

    G Employment Services Inc Miami Beach, United States

    Job Description · Job DescriptionJob Title Front Desk Agent · Department: Front Desk · Reports To: Front Desk Manager · FLSA Status: Non-Exempt · SUMMARY: · Assist guests with all needs related to their stay including checking in and checking out guests, making reservations in pe ...

  • Hilton Hotels & Resorts

    Guest Service Agent

    2 days ago

    Hilton Hotels & Resorts Miami Beach, United States Part time

    Overlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beac ...

  • Hampton Inn by Hilton Coconut Grove/Coral Gables

    Guest Service Agent/Night Auditor

    1 day ago

    Hampton Inn by Hilton Coconut Grove/Coral Gables Miami, United States

    Job Description · Job DescriptionLocation: Hotel - Miami Coconut Grove · Summary: · We are seeking a passionate and motivated Guest Service Agent/Night Auditor to join our dynamic Front Desk Team. As a Guest Service Agent/Night Auditor, you will be responsible for providing excel ...

  • Associa, Inc.

    PT Residential Services Agent

    7 hours ago

    Associa, Inc. MIAMI BEACH, United States

    The Residential Services Agent must have strong communication, telephone, and customer service skills. This position also requires the person to be detailed oriented and able to multitask. In this position you must have a approachable and friendly at Residential, Agent, Property, ...

  • Sixt

    Customer Service Agent

    3 weeks ago

    Sixt Miami, United States Full time

    · Customer Service Agent · Branches & Operations · full-time · Miami, US · Intro · Your role · What we offer · What you bring · Join Team Orange, we value customer excitement above all else · Your role at SIXT · Sixt is looking for a Customer Service Agent to deliver exceptional ...

  • Gale Hotels

    Guest Services Agent

    1 day ago

    Gale Hotels Miami, United States

    **Job Title: Guest Service Agent** · **Department: Front Desk** · **Reports To: Front Desk Supervisor** · **Status: Non-Exemp**t · **SUMMARY**: · The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; pro ...

  • Consider Posh Pro

    Customer Service Agent

    3 weeks ago

    Consider Posh Pro Miami, United States Full time

    Job Title: Customer Service Agent · Location: Miami, FL · Company: Consider Posh Pro · Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. The successful candidate will be responsible for providing excellent customer support, addressi ...

  • Cardozo Hotel

    Overnight Guest Service Agent

    1 week ago

    Cardozo Hotel Miami Beach, United States

    About Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...

  • AC Miami Wynwood

    Guest Service Agent

    1 month ago

    AC Miami Wynwood Miami, United States Full time

    Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Y ...