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    Guest Service Agent - Miami, United States - AC Miami Wynwood

    AC Miami Wynwood
    AC Miami Wynwood Miami, United States

    1 week ago

    Default job background
    Full time
    Description

    Overview:

    Opportunity: Guest Service Agent

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

    Your Growth Path

    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

    Your Focus

    Immediately greet guests and offer to assist with their needs.

    Register and assign guests to hotel rooms.

    Establish methods of payment and verify credit.

    Make and confirm reservations.

    Compute bills, collect payments, and make change for guests.

    Transmit and receive messages, using telephones or the PMS system.

    Respond to guest requests in a timely manner.

    Receive and resolve guest complaints, elevating to supervisor if necessary.

    Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

    Perform bookkeeping activities, such as balancing accounts and conducting audits.

    Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

    Follow sustainability guidelines and practices related to HHM's EarthView program.

    Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

    Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

    Ensure overall guest satisfaction.

    Perform other duties as requested by management.

    Your Background and Skill

    High School diploma or equivalent preferred.

    Previous customer service experience or equivalent training required.

    Knowledge of PMS systems preferred.

    Work Environment and Context

    Work schedule varies and may include working on holidays, weekends and alternate shifts.

    Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

    About Us :

    HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

    To see other opportunities at this location,

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