Patient Access Center Agent I - Hollywood, United States - Memorial Healthcare System

Memorial Healthcare System

Verified Company

Hollywood, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.

An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Patient Access Center Agent I contributes to overall patient satisfaction by delivering exceptional customer service to patients, families, caregivers, providers and the community during inbound interaction through various channels of communication in a call center setting.

Performs a complex variety of patient care activities including, but not limited to, accurate appointment scheduling, pre-registration, financial services to achieve first contact resolution and optimize patient flow.

Consistently demonstrates Memorial Healthcare System's core values and service standards while addressing patient inquiries and concerns.

Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes.

Possesses strong verbal communication skills including good voice quality, diction, and articulation. Demonstrates professional interpersonal skills, uses independent thinking, and displays courtesy and empathy throughout the delivery of care.

Responsibilities:

Competencies:
ACCOUNTABILITY, ACCURACY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:
High School Diploma or Equivalent (required)

Additional Job Information:

Complexity of Work:
This role requires critical thinking skills, effective communication, decisive judgment, and the ability to work with mínimal supervision. The incumbent must be able to work in a stressful environment and take appropriate action when required. Requires great attention to detail.

Required Work Experience:
One (1) year of customer service experience

Other Information:
Call or contact center service experience preferred. Prior experience in a healthcare setting preferred.
Bilingual - Spanish preferred.

Working Conditions and Physical Requirements:

Bending and Stooping = 60%
Climbing = 0%
Keyboard Entry = 100%
Kneeling = 0%
Lifting/Carrying Patients 35 Pounds or Greater = 60%
Lifting or Carrying lbs Non-Patient = 80%
Lifting or Carrying 2501 lbs 75 lbs Non-Patient = 40%
Lifting or Carrying > 75 lbs Non-Patient = 0%
Pushing or Pulling lbs Non-Patient = 80%
Pushing or Pulling lbs Non-Patient = 80%
Pushing or Pulling > 75 lbs Non-Patient = 0%
Reaching = 80%
Repetitive Movement Foot/Leg = 0%
Repetitive Movement Hand/Arm = 80%
Running = 0%
Sitting = 80%
Squatting = 80%
Standing = 80%
Walking = 80%
Audible Speech = 80%
Hearing Acuity = 80%
Smelling Acuity = 0%
Taste Discrimination = 0%
Depth Perception = 80%
Distinguish Color = 0%

Seeing

Far = 80%

Seeing

Near = 80%
Bio hazardous Waste = 60%

Biological Hazards

Respiratory = 60%

Biological Hazards

Skin or Ingestion = 60%
Blood and/or Bodily Fluids = 60%
Communicable Diseases and/or Pathogens = 60%
Asbestos = 0%
Cytotoxic Chemicals = 0%
Dust = 0%
Gas/Vapors/Fumes = 60%
Hazardous Chemicals = 60%
Hazardous Medication = 60%
Latex = 60%
Computer Monitor = 100%
Domestic Animals = 0%
Extreme Heat/Cold = 0%
Fire Risk = 0%
Hazardous Noise = 0%
Heating Devices = 0%
Hypoxia = 0%
Laser/High Intensity Lights = 0%
Magnetic Fields = 0%
Moving Mechanical Parts = 0%
Needles/Sharp Objects = 60%
Potential Electric Shock = 0%
Potential for Physical Assault = 40%
Radiation = 0%
Sudden Decompression During Flights = 0%
Unprotected Heights = 0%
Wet or Slippery Surfaces = 40%

Shift:
Primarily for office workers - not eligible for shift differential

Disclaimer:

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.

It is intended to indicate the general nature and level of work performed by employees within this classification.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.