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    Call Center Customer Service Agent - Miami, United States - Promotion Pia

    Promotion Pia
    Promotion Pia Miami, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionDescriptionCompany: Promotion PiaLocation: Miami, FL
    Pay Range: $900 - $1200eekly
    On site


    About Promotion Pia:     In a world that is dominated by digital content, brands and businesses can only achieve influence by engaging audiences in a more personalized and powerful way. At Promotion Pia we believe in making an impact, hence our name. The specialists at our agency believe in creativity, planning, collaboration and insight-led thinking.

    Job Description:     we are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Customer Service Agent. As a Customer Service Agent, you will be the primary point of contact for our valued customers, providing exceptional service and resolving inquiries or issues promptly and efficiently.

    Key Responsibilities
    • Answer incoming customer calls, emails, and chats promptly and professionally
    • Provide exceptional customer service, ensuring customer satisfaction and building strong customer relationships
    • Resolve customer inquiries and complaints effectively, escalating complex issues to the appropriate team members when necessary
    • Process customer orders, returns, and exchanges accurately and efficiently
    • Maintain accurate customer records and update customer accounts with relevant information
    • Stay up-to-date with product knowledge to provide accurate information to customers
    • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience


    Skills, Knowledge and Expertise
    • High school diploma or equivalent
    • Previous customer service experience in a call center or similar environment preferred
    • Excellent verbal and written communication skills
    • Strong problem-solving skills and ability to think on your feet
    • Ability to multitask and thrive in a fast-paced environment
    • Proficient in using customer service software, CRM systems, and Microsoft Office Suite
    • Strong attention to detail and ability to maintain accuracy in data entry

    Benefits
    • Competitive salary
    • Opportunities for professional development and growth
    • Collaborative and supportive work environment
    • Health benefits package
    • Paid time off and holidays

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