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    Call Center Agent - Miami, United States - Icon V

    Icon V
    Icon V Miami, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Title:
    Call Center Agent


    Company:
    Icon V


    Location:
    Miami, FL


    About Icon V:


    Icon V – Florida is more than a digital marketing agency; we're a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights.

    Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.


    Icon V is currently seeking a highly motivated and customer-oriented individual to join our team as a Call Center Agent.

    As a Call Center Agent, you will be responsible for delivering exceptional customer service and providing support to our valued customers.

    This role requires excellent communication skills, problem-solving abilities, and a desire to go above and beyond to exceed customer expectations.

    Responsibilities


    • Handle a high volume of inbound and outbound calls in a timely and professional manner
    • Identify customer needs, provide accurate information, and assist with resolving inquiries or issues
    • Utilize CRM systems to accurately document customer interactions and update customer profiles
    • Collaborate with team members and internal departments to ensure seamless customer experiences
    • Meet or exceed established performance metrics, including average handle time, call quality, and customer satisfaction ratings
    • Demonstrate empathy and understanding towards customers, while maintaining a calm and positive demeanor
    Requirements


    • High school diploma or equivalent; college degree preferred
    • Previous experience in a call center or customer service environment is highly desirable
    • Excellent verbal and written communication skills in [language]
    • Proficient in using CRM software and Microsoft Office Suite
    • Strong problem-solving and decision-making abilities
    • Ability to work in a fast-paced, high-pressure environment

    Benefits:

    • Competitive salary
    • Health, dental, and vision insurance
    • 401(k) retirement plan
    • Paid time off and holidays
    • Professional development opportunities
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