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    Desktop Support - Portage, United States - MyKelly

    MyKelly
    MyKelly Portage, United States

    6 days ago

    Default job background
    Full time
    Description
    Job Title: Technical Customer Support Specialist
    Pay rate: $32 per hour.
    Duration: 8 months
    W2 contract only (No C2C)
    Location- Portage, MI, 49002
  • Answers phone calls/emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports issues in Salesforce.
  • May be involved in customer training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
  • Roles typically require an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline.
  • The job requires the ability to make judgements based on practice and previous experience. May include hands on troubleshooting and training at local depot.*** If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached****9341720
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