Desktop Support Technician - Akron, United States - iFuse Solutions

Description

The Technical Support Specialist Technician provides technical assistance and support to clients.

The Technical Support Specialist supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance.

This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.

Job Duties
Build and maintain relationships with clients and other team members
Perform software/hardware upgrades
Install, maintain, and repair, desktop hardware, network equipment and PC peripherals
Maintain daily service calls and meet requested SLA time frames based on client expectations
Provide detailed progress updates in a timely and accurate manner
Perform routine maintenance following company and vendor standards
Work to ensure physical cabling infrastructure meets desired standards
Participate in equipment liquidations


Knowledge & Skill Requirements:
1-3 years of related work experience
Troubleshoot, diagnose, and solve problems, as well as document all steps taken for resolution, including use of an internal ticketing system
Relay technical information and instruction (verbal + written) to clients possessing varying ranges of technical knowledge and background
Display a professional, confident, reliable, trustworthy, positive demeanor
Maintain confidentiality of information being accessed, processed, or stored
Follow processes and protocols
Meet deadlines and manage multiple tasks simultaneously
Ensure physical cabling meets desired standards
Learn software tools/applications (e.g., asset tracking and ticketing system)
Organizational and time management skills with strong attention to detail and ability to follow-through on tasks
Basic understanding of varying versions of Microsoft Windows, Microsoft Office, Active Directory, Microsoft 365, and Group Policy
Comprehension of networking protocols and concepts such as TCP/IP addressing, and VLANS
Familiarity with network-based PC operating system deployment
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