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    Desktop Support Technician - Akron, United States - inSync Staffing

    inSync Staffing
    inSync Staffing Akron, United States

    3 weeks ago

    inSync Staffing background
    Description
    Desktop Support Technician
    Pay Rate $24.00/hour
    Duration: 3 month contract to permanent
    Hours: Monday-Friday 730AM-430PM
    Location : Akron, OH

    Job Summary:
    As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.
    You'll work to create the ideal experience that any customer would seek to encounter.
    • Troubleshooting and preventative maintenance of the site.
    • Communications, Hardware Break-Fix, Installing.
    • Warranty Dell support.
    • Mac experience is a plus.
    • Certification Requirements: A+/nice to have Dell/Lenovo/Mac
    What You'll Do:
    • Power up, install Windows updates and drivers, install any required applications
    • Install, move, add and change ("IMAC") the device in ServiceNow.
    • Re-box the devices
    • Create shipping labels and fix to box
      • Ship the devices to end-user
    • Monitor calls, incidents and requests using client provided ServiceNow tool
    Who You Are:
    • Experienced 1-3 years of related work experience, or degree, technical training, or equivalent combination of education and experience.
    • Solid experience and understanding of IT services and products.
    • Enthusiastic about technology and willing to learn and stay on the cutting edge.
    • Personable
    • Relatable and responsible when interacting with ALL customers.
    • Consultative approach to solving issues.
    • Reliable
    • Able to transform technical IT solutions lingo into terms everyone understands.
    • Impeccable follow-through to customer satisfaction.
    TOP 2 required skills:
    Deskside Support and Customer Service

    Overall years of experience:
    1-3 years of experience supporting PC Hardware and software.

    Specific certifications or education:
    A+ certification a plus

    Benefits (employee contribution):
    Health insurance
    Health savings account
    Dental Insurance
    Vision insurance
    Flexible spending accounts
    Life insurance
    Retirement plan

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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