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    Desktop Support Technician - Akron, United States - Motion Recruitment

    Motion Recruitment
    Motion Recruitment Akron, United States

    3 weeks ago

    Motion Recruitment background
    CONTRACT
    Description
    Our client is looking for a Desktop Support Technician for a 3-month contract in Akron, OH 44320.

    Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

    Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

    Contract Duration: 3 months

    Required Skills & Experience
    • 1-2 years of related desktop and/or deskside support experience
    • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
    • Excellent customer service skills
    • A+ Certification is a plus

      What You Will Be Doing
      • Provide technical leadership and support for PC Refresh technicians, including scheduling and monitoring PC Refreshes tickets
      • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
      • Documents, maintains, upgrades, or replaces hardware and software systems.
      • Supports and maintains user account information including rights, security, and systems groups.
      • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
      • Network connection issues, track network connections back to network switches.
      • Escalates problems and issues to a higher level of support if unable to resolve.
      • Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
      • Interacts with customers, responding to routine technical questions or request for information.
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