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Customer Service Representative - Gilbert, United States - Ascend Learning
Description
** Customer Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO003583 Showing 1 location **Job Details**
**Description**
With fast paced growth, National Academy of Sports Medicine (NASM) is adding new talented professionals. We are hiring a Customer Service Representative reporting to the Customer Service Manager. The Customer Service Representative will join the team and engage with customers to provide support on their journey with NASM.
NASM, a brand of Ascend Learning, provides science-based continuing education options for fitness professionals. We're dedicated to helping fitness enthusiasts become fitness professionals and fitness professionals to realize their dreams. For over 38 Years, we have had the honor of educating fitness professionals who have helped change millions of lives.
Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
The Customer Service Representative will have responsibility for engaging with NASM and AFAA members in a contact center environment to provide post-sales support.
The Perks:
Additional compensation for CPT and/or bilingual
On-site gym outfitted by Hyperice, TRX, Freemotion, and state-of-the-art fitness tools
Daily voluntary virtual workouts: full body strength, yoga, meditation, mid-morning movement
Complementary access to best-in-class content and gold standard certifications and credentials + $500 bonus upon passing CPT exam
No dress code
Flexible and generous paid time off policy
Market competitive 401k with matching
Dedicated training
11 paid holidays
Tuition reimbursement, generous medical, dental & vision plans
Community outreach and company sports teams
Responsibilities:
Provide accurate, friendly, and responsive service to NASM and AFAA members that meet or exceed Service Level Agreements.
Resolve incoming member requests and inquires via telephone, email, and/or social media.
Provide light technical support for members including UN/PW resets, browser/operating compatibility evaluation and courseware tutorials.
Process in-policy member requests for cancellations and retests, and make resolution-oriented and fair recommendations for out-of-policy requests.
Fully document inquiries and resolutions.
Identify and report unusual inquiry trends.
Work in our Gilbert office
Actively participate in development opportunities which potentially include exposure to other functional roles such as sales and industry leading education.
Preferred Skills and Experience:
Customer and resolution focused interpersonal skills.
Prioritization and multitasking skills, as well as oral and written communication skills.
Experience navigating various business systems to support customer inquiries.
Problem solving skills.
Interest in fitness and training preferred.
Certified Personal Training (CPT certification) highly desired.
Minimum Basic Qualifications:
2+ years of customer service experience
High school degree or equivalent
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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