Customer Service Representative - Mesa, United States - Everlight Solar

Everlight Solar

Verified Company

Mesa, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative This entry level position is full-time, remote, and will require some night(s) and weekend(s) work.

The Customer Service Representative will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Responsibilities:

Handle high amounts of incoming calls
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Manage complaints, provide proper solutions and options; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Requirements:

Some proven customer support experience or experience as a client service representative is _preferred_
Strong phone administration skills and active listening capabilities
Ability to work independently and as a member of various teams and committees
Strong attention to detail
Exceptional communication and presentation skills
Ability to multitask, prioritize, and control time effectively
Ability to work nights & some weekends
1pm 11pm CST, 4 days/ week with rotating Saturdays
or:

8am

6pm CST M-F with rotating Saturdays

Benefits:

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
PTO
Sick and Safe Time
Paid Holidays Of]

Salary:
$30,000-$40,000/ year
Everlight Solar is proudly an Equal Opportunity Employer.

We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds.

Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply.

Authorized to work in the US and background check required.