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    Lead Desktop Support - New York, United States - ITACCEL

    ITACCEL
    ITACCEL New York, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description
    Desktop Support Manager
    On site NYC $100k+

    Responsibilities:
    Leadership:
    • Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development.
    • Prioritize and delegate tasks effectively to meet support objectives and deadlines.
    • Foster a collaborative and positive team environment, promoting knowledge sharing and continuous improvement.
    Desktop Support:
    • Provide hands-on desktop support for hardware, software, and network-related issues, ensuring timely resolution and minimal disruption to user productivity.
    • Troubleshoot and resolve escalated technical issues, utilizing advanced diagnostic tools and techniques.
    • Collaborate with other IT teams to escalate and resolve complex issues that require specialized expertise.
    System Administration:
    • Administer desktop systems and applications, including installation, configuration, and maintenance.
    • Implement and enforce desktop security measures, ensuring compliance with company policies and industry standards.
    • Perform routine system upgrades and patches to maintain system integrity and security.
    Documentation and Reporting:
    • Maintain accurate documentation of desktop configurations, procedures, and troubleshooting steps.
    • Generate reports on desktop support activities, including ticket resolution metrics, performance trends, and user feedback.
    • Identify areas for improvement and implement proactive measures to enhance desktop support services and user satisfaction.
    Qualifications:
    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • Proven experience in desktop support roles, and supervisory positions.
    • In-depth knowledge of desktop hardware, operating systems (Windows, macOS, Linux), and productivity applications (Microsoft Office, Adobe Creative Suite, etc.).
    • Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues.
    • Experience with system administration tasks, including software installation, configuration, and patch management.
    • Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
    • Strong leadership abilities, with a track record of leading and developing high-performing teams.
    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) preferred.
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