Desktop Support Level Ii - New York, United States - GS Labs

Description

Location:1290 6th Ave, New York, NY Monday & Friday work from home)


Job Summary:

We are seeking a skilled Desktop Support Technician II to join our team. As a Desktop Support Technician II, you will be responsible for providing technical support and troubleshooting assistance to end-users. You will play a crucial role in maintaining and improving our IT infrastructure, ensuring smooth operations and user satisfaction.


The Desktop Support Technician will perform the following duties and responsibilities:

• Proficient to troubleshoot Macbook, Apple Devices (iphone, ipad, etc.)
• JAMF knowledge desired (not required)
• Troubleshoot hardware, software, and networking issues on laptops and desktops.
• Administer tier2 support tickets and handle escalations from the help desk.
• Support users both in person and by phone.
• Assorted project work including maintaining and implementing patch management, inventory management, imaging, workstation backup systems, and software deployments.
• Desktop workstation setups and imaging.
• Write internal and userfacing documentation.

Pay:
$55, $65,000.00 per hour


Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Experience:

• Desktop support: 8 years (required)
• Windows: 8 years (preferred)
• Mac OS: 3 years (preferred)
• JAMF: 1 year (preferred)

Ability to Relocate:

• New York, NY 10104: Relocate before starting work (required)

Work Location:
Hybrid remote in New York, NY 10104