Desktop Support Technician - Jersey City, United States - TekwissenGroup

TekwissenGroup

Verified Company

Jersey City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Important Notes:

This is a 12 months W2 contract position and based on the performance there are possible contract extensions and contract to hire possibilities.
Shift start time and end time? 85 M-F + afterhours standby
This is an onsite position.

Responsibilities:

Day to Day Work:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
Your assignments will range in complexity from troubleshooting and repair including reloading and reimaging of PCs/laptops.
Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities

Provides support for software, hardware and networking support for desktops, laptops
Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required
Provides followup on problems or escalation. Maintains a high degree of professionalism in actions, demeanour and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Provides support for software, hardware and networking support for desktops, laptops

Installs and maintains PCs and associated software, and peripherals

Performs installs, moves, adds and changes as required
Provides followup on problems or escalation.
Maintains a high degree of professionalism in actions, demeanour and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.

Job Types:
Full-time, Contract

Pay:
$ $25.00 per hour

Application Question(s):

How many years of experience do you have with working with server hardware break/fix??
Do you have your A+ certification?
What is your back up plan if you have vehicle problems?
How many years of experience do you have with MAC OS?
How many years of experience do you have with Windows 10/11?

Work Location:
In person