Desktop Support Specialist - New York, United States - Stuardo & Associates

Description

The Desktop Support Technician works as part of a high-performance support team to ensure that end users IT ecosystem, various systems enhancements and defect corrections work properly and meet the user's requirements.

• Receives and logs support calls. Works with customer to assign initial severity level to the problem and initiates the case resolution workflow.
• Receives, manages, logs, tracks, and escalates tickets and procedures accordingly. Closes completed call process by notifying interested parties.
• Resolves product support questions, issues, and failures managing assets (computers, monitors, software licenses, etc.) triaging issues from employees
  , and troubleshooting with individuals oneonone.
• Continued development and improvement of client facing platforms.
• Front line for network problems.
• Managing Anti-Virus & Malware software.
• Providing remote hands support for security, networking, and systems engineers.

• 2 to 4 years of IT experience as Help Desk / Desktop Support Technician primarily face to face support. Highlighting soft skills.
• Education in IT, preferably an Associate's degree or comparable technical education / coursework.
• Serviceoriented mindset and the ability to empathize with a wide range of technical experience.
• Experience with networked and mobile computing environments.
• Exposure to networking and information security.
• Experience in a fastpace environment, time management, solid oral and written communication skills, and quick response.
• Excellent organizational, and support case management skills.
• Experience in financial companies will be a plus.

• Reports to: Desktop Support Manager
• Travel to one of our two offices in the NYC Metro Area. Workfromhome (WFH) privileges to be evaluated
• Must have own reliable transportation and clean license

• 401(k)
• 401(k)

• Health insurance
• Paid time off
• Professional development assistance

• 2 years

• 8 hour shift
• Monday to Friday
• On call

• Associate (required)

• English (required)