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    patient services representative - Chicago, IL , USA, United States - University of Chicago Medical Center

    University of Chicago Medical Center
    University of Chicago Medical Center Chicago, IL , USA, United States

    2 weeks ago

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    Description
    Job Description


    Be a part of a world-class academic health-care system at UChicago Medicine as a Patient Services Representative in our Transplant Clinic in Hyde Park.


    In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes.

    They provide excellent customer service, assists patients with financial and billing inquiries and perform collection functions.


    Essential Job Functions:

    • Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information
    • Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence.
    • Verifies insurance coverage
    • Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
    • Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
    • Answers incoming calls and assists with general clerical duties as needed within the department

    Job Summary:


    UCMC is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence.

    The Patient Services Representative (PSR) is the primary employee responsible for coordinating post-appointment activities including collection, review and update of all practice specific forms, printing of the After Visit Summary (AVS), communication of payment policies regarding current services and prior balances, collection of payments, assistance with scheduling follow up appointments and procedures using appropriate medical terminology, and notification of Valet Services if applicable to expedite automobile retrieval.

    The Patient Services Representative is also responsible for coordinating appropriate insurance clearances for the patient if not otherwise completed.

    Required Qualifications


    • High School Diploma required
    • Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
    • Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
    • Ability to balance multiple priorities and effectively handle challenging situations
    • Excellent verbal communication skills
    • Basic office skills including 35 wpm typing and 4500 key stokes an hour.
    • Ability to accurately and efficiently enter alpha numeric data on screen
    • Knowledge of basic medical terminology
    • Ability to use personal computers and select software applications including Epic
    • Successful completion of competencies related to the Cadence Scheduling system
    • Successful completion of competencies related to the Point of Service Collection policy
    Preferred Qualifications


    • Associate or Bachelor's Degree preferred
    • Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols

    Position Details:

    • Job Type/

    FTE:
    Full Time (1.0 FTE)

    • Shift: M-F 8am - 5pm
    • Unit/Department: Transplant Clinic
    • CBA Code: 743 Clerical
    Why Join Us

    We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment... with patients and with each other.


    We're in this together:
    working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.

    ________


    Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine.

    Take advantage of all we have to offer and #BringYourPassiontotheForefront.

    University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at:

    The University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual ori
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