Ewa Opolski

Ambitious, great multitasker, organized, bilingual-Polish. 10 plus years of costumer service. 5 years in claims - 1 & 3 rd party claims, Total Loss, incoming subrogation. Settled claims in suits - negotiated settlement. I’m passionate about my job and can’t wait to accomplish more. 

Hard working employee. Eager to learn and searching for new opportunities to stay ahead of modern trends, achieve professional goals and complete more challenging tasks. I am a quick to learn and willing to adapt to any job. Trustworthy employee who can work alone or as part of a team.
Authorized to work in the US for any employer Work Experience
Customer Service Representative
Handzel & Associates Insurance - Schaumburg, IL November 2021 to Present
• Assist with claims
• Process policy renewals and endorsements
• Process certificate of insurance
• Verify coverage on personal and commercial policies • Process payments
• Account reviews
• Suggested coverage options to better protect customer's assets.
Interpreter
LanguageLine Solutions January 2021 to June 2021
Polish Interpreter for medical, finance, insurance and utility companies.
Claims Adjuster
Echelon - Chicago, IL
October 2019 to January 2021
• assisted in handling incoming subrogation for property damage and medical files • settled claims in suits
• negotiate offers with attorneys
• Investigate coverage
• determines liability
• Handles 1st and 3rd party claims
• total loss evaluation
• worked with SIU regarding fraudulent claims
Claims Adjuster
American Freedom Insurance Company - Mount Prospect, IL November 2018 to May 2019
• liability determination

• worked on 1st and 3rd party claims
• total loss evaluation
• Coverage verification
• worked with underwriter department to verify coverage
Claims Adjuster
Unique - Niles, IL
June 2016 to April 2018
• claim taker
• Analyzed first and third party claims to determine extent of company's liability
• Settled Total loss claims
• Confirmed coverage and full understanding of insurance contract/policy and their exclusions
• Negotiated liability negligence percentages with third party claimants and adverse carriers.
• Promptly and appropriately developed the file to provide an accurate and timely investigation and loss analysis.
• Recognized and identified potential fraudulent claims.
• Worked with SIU in resolving fraudulent claims.
• Conducted interviews, gathered detailed information and completed investigations.
• Identified and collected evidence and determined its value to a specific claim.
• Prepared denials and reservation of right letters.
• Negotiated liability with other carriers and referred files to subrogation for collection
• Coordinated with insured's, claimants, repair facilities, rental car companies for timely completion of auto repair to conclude claim.
• Made payments to repair facilities after the approval of the claim.
• Applied strong customer service, organizational and multitasking skills to efficiently manage auto insurance claims.
• Diligently investigated, evaluated, and negotiated multiple moderate to complex automobile and property damage liability claims in 5 states (IL, IN, GA, NM, MS)
• Established and maintained high level of positive working relationships with internal and external customers, ensuring satisfaction with company services
• Quickly and effectively solve customer challenges
• Contributed to reaching customer service satisfaction goals following company protocol and providing exceptional customer service.
• Consistently provided prompt contact to insureds within a 24 hour period of the initial report
• Effectively evaluated liability and negotiated settlements to exceed recovery targets every quarter • Worked and covered other departments when help was needed
Costumer Service Representative
State Farm - Chicago, IL March 2014 to June 2016
• Responsible for prospecting for new clients to generate new business and expand the organization's customer base.
• Selling insurance policies over the phone and in the office
• Developing relationships with customers' to improve sales.
• Suggested coverage options to better protect customer's assets.
• Maintained continuing education required for insurance license and professional sales • Counseled consumers on the best insurance policy for their specific need.

Certifications and Licenses
Property & Casualty License
 

Moraine Valley Community College 

Technical Certification in Polysomnography