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    IT Support Specialist - Lansing, United States - Peterson Tech Partners

    Peterson Tech Partners
    Peterson Tech Partners Lansing, United States

    2 weeks ago

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    Description
    Job Description

    Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations, tablets, and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.


    Role Responsibilities:
    Provide basic technical support to Clients
    Troubleshoot application issues, basic diagnosing of desktop/laptop software problems.

    Requirements:

    • 3 years of related work experience, or an equivalent combination of education and experience.
    • 3 years of customer service experience.
    Excellent communication skills.
    The ability to work in a team environment and commit to a flexible work schedule.

    Preferences:

    • 3 years technical experience a plus.
    Previous experience troubleshooting desktop, printer and notebook issues.
    Very strong user and support of Mircrosoft Office 365.
    Very strong user and support of Mircrosoft Windows 10 & 11.
    Experience with Active Directory
    Experience with Logmein or other remote control software
    Experience with Tandem AS/400 support
    Experience with AOVPN, FortiClient

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