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    Group Health Sales Support Specialist - Lansing, MI, United States - Michigan Farm Bureau

    Michigan Farm Bureau
    Michigan Farm Bureau Lansing, MI, United States

    3 weeks ago

    Michigan Farm Bureau background
    Description
    Group Health Sales Support Specialist


    Type:
    Regular Full-Time

    # Administrative/Clerical
    Farm Bureau Center
    Group Health Customer Service Support Analyst Objective

    To act as a customer service support professional effectively servicing group health insurance offered by Farm Bureau Health Services, a division of Community Service Acceptance Company (CSAC) (aka FB Partners Group), including but not limited to, group health insurance and ancillary products offered by multiple carriers.

    To assist Farm Bureau Insurance agents and staff with quoting and servicing clients with employer health plans and ancillary products, and to assist with enrollment of employees into a plan.

    To maintain a working knowledge of health policies and products.
    Group Health Customer Service Support Analyst Responsibilities

    • Perform a wide variety of customer service functions to assist sales staff and agents in quoting, implementing, servicing, and retaining group health insurance and ancillary products.
    • Effectively utilize insurance and company systems, following established policies and guidelines to manage and respond to inquiries and issues.
    • Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers' underwriting guidelines.
    • Participate in training and testing programs as required.
    • Provide customers with detailed information about policies and products.
    • Process customer requests according to established department policies and procedures.
    • Train and educate the agency force in the technical information, products, and general questions applicable to the group health industry.
    Group Health Customer Service Support Analyst Qualifications
    Michigan Health Insurance License required, or obtained within 60 days of hire.
    Two years of experience in health insurance field preferred
    **Candidate MUST live in the state of Michigan.

    Note:
    Farm Bureau Insurance offers a full benefit package including medical, dental, vision, and 401K .

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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