Benefits Support Specialist - Lansing, United States - Peckham

Description

**Benefits Support Specialist**

**Benefits Support Specialist**

***As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment*.**

**Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.**

**Peckham Inc. - Benefit Support Specialist**

**SUMMARY**

The Benefits Support Specialist provides support to the Benefits team and assists employees with tasks such as benefits questions, managing insurance billing, assisting with annual enrollment, and maintaining tasks in Workday. The incumbent candidate will be a primary point of contact for benefit plan questions as well as plan maintenance. This is a hybrid position requiring a minimum of 3 days onsite in Lansing.

**MAIN DUTIES AND RESPONSIBILITIES**

Be a subject matter expert on all benefit plans and support the Benefits team in administering various employee benefits programs

Answers general benefits questions and explains benefits self-enrollment process for new and existing employees

Maintain employee benefit updates and ensure benefits changes are entered appropriately in Workday (HRIS System)

Work closely with the various plan administrators to ensure timely responses to plan related questions, implementations, and enrollments

Audit Health and Welfare plans as required for payroll and enrollment purposes

Conduct training and orientation with all new employee to enroll and explain insurance and how they work

Organize group email boxes and respond where appropriate

Manage the insurance premiums arrears process

Point of contact for various employee programs such as BetterHelp and HealthBridge

**OTHER DUTIES AND RESPONSIBILITIES**

Maintain safe and clean work environment

Promote Peckhams vision values and services to all customers and stakeholders

Assist in maintaining organizational wide quality standards

Other related duties as assigned

**SUPERVISORY RESPONSIBILITIES**

No supervisory responsibilities

**MINIMUM QUALIFICATIONS**

1 year Human Resources experience

Bachelors degree in related field and/or related experience

2 years customer service in a fast-paced environment

**PREFERRED QUALIFICATIONS**

Advanced knowledge of Workday

Experience working with insurance plans and carriers

Experience with Covid 19 process including contact tracing, isolation, and quarantine guidelines

**PHYSICAL DEMANDS**

While performing the duties of this job, the employee is regularly required to sit for long periods of time; will use hands type, will need to communicate via talking or other method and be able to read emails, and documents. The employee is occasionally required to stand and walk.

**WORK ENVIRONMENT AND MENTAL DEMANDS**

While performing the duties of this job, the employee is exposed to frequent interaction with people. The employee is exposed to a high-volume of questions both in person and via email, will need to multi-task, be able to analyze numbers and names on reports.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

**COMPETENCIES**

Must possess excellent communication skills & organizational skills.

Have a strong attention to detail.

Ability to effectively handle challenging situations and people.

Ability to balance multiple priorities.

Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with physicians, management, staff, and other customers.

Demonstrated customer service skills, including the ability to use appropriate judgement, independent thinking and creativity when resolving customer issues.

Demonstrates ability to work within tight deadlines and timelines, with proven experience in meeting goals on time*.*

*As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment*.

**PHYSICAL DEMANDS**

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

**PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER**

*As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment*.

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

**REASONABLE ACCOMMODATION FOR APPLYING NOTICE**

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

Click and you will be directed to the ILRU Directory to find an agency in your area that can assist you

Email us at

Call us at

Visit us at: 3510 Capital City BLVD, Lansing, MI M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

**Business Line:**

Human Resources**Location:**

Lansing, MI**Worker Sub-Type:**

Staff Member****

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**ABOUT PECKHAM**

Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming.

Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

**MISSION**

Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.

**VISION**

To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions.

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orie