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Treatment Coordinator Support/Marketing Specialist - Lansing, United States - True Orthodontics, PC
Description
Job DescriptionJob Description
About our practice:
We are a well-established and stable orthodontic practice established in 1954. We are truly a patient-centered practice.
We focus on maintaining the highest-quality orthodontic results, and put our patients first before ourselves We are looking for a candidate who shares this vision and desires a long-term position with our team.
Dr.John Lupini has over 25 years of experience treating patients of all ages and has become the leading Orthodontist in the area for early interceptive treatment.
Dr. Lupini caters to each patient with individualized care based on the complexity of their case. This results in exceptional care and exceptional results. Dr.Lupini is one of the only Orthodontists in the area open 5 days a week and has 2 locations Downriver to serve.
He also offers Friday appointments. Dr. Lupini is the only Orthodontist who lives in the community he serves. He is proud ofhis reputation and proud of his community.
Job Summary
We are seeking a
Treatment Coordinator Support/Marketing Specialist
to join our team
This position will serve as the support person to assist 2 very busy treatment coordinators and support marketing efforts in the office.
Support will include learning all aspects of treatment coordinating responsibilities, and cross-coverage, managing social media, patient engagement contests, networking and community events.
The position is multifaceted and is best suited for a fine detail oriented individual who has a passion for interacting and problem-solving with people.
The best candidates will be naturally self-motivated, versatile, team-oriented and eager to be a part of stable and growing business.
As a Marketing Communications Specialist on the team, you will be working across numerous platforms to present a cohesive company voice and message.
This role supports and/or leads the development and execution of marketing programs and events, patient and internal communications initiatives, and production of marketing and sales materials.
You will be implementing marketing strategies, tracking campaign objectives, and keeping up to date with marketing trends and competitor innovations.
The ideal candidate has previous experience in a marketing role, social media management, has excellent communication skills, and can work well both independently and as part of a team.
Cross coverage training amongst various positions in the office will be expected from time to time.Responsibilities
Work across numerous platforms to fulfill the goals and objectives laid out for the marketing team
Track marketing campaign progress and objectives
Create and execute marketing campaigns across multiple channels
Collaborate closely with others to ensure the message and vision of the company are being communicated properly
Use prepared scripts with consumers to collect funds, set up payment plans, and respond to basic questions.
Place phone calls to delinquent consumers.
Help resolve discrepancies, proof and post payments, and delinquent accounts, auditing.
Create, execute, and process contracts, including detailed data entry according to critical processes.
Accurately document all calls and consumer contacts.
Follow company policies, procedures, and directives from
supervisors/managers.
Qualifications
Strong data analysis skills
Excellent written and verbal communication skills
Familiarity with contracts and financial ledgers.
Social media management
Ability to prioritize and manage multiple tasks
Ability to effectively communicate to reach mutually beneficial agreements
AI knowledge and video design experience is ideal but not required
Orthodontic knowledge and treatment coordinating experience are preferred but not required.
Collection experience is preferred but not required.
Orthodontic insurance knowledge is preferred but not required.
Pay range is subject to how much-preferred experience you have vs the level of training required. Willing to train an extremely driven, professional, fast-learning, accurate, and detail-oriented person.
Position is subject to a 90-day resignation agreement and background check.
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