- Direct system support relative to the activities related to the Support Desk.
- Responsible for first level support for client operating systems and application software.
- Review changes to existing procedures for Support Desk Manuals, audit all procedures.
- Maintain liaison with all divisions within organization to keep abreast of their needs and concerns. Determine service level agreements with all divisions and assign work to ensure that service level is met.
- Represent the department on task forces and cross-functional teams that impact the Support Desk. Work with Education and Training to determine any weakness in user training and/or in systems.
- Develop and maintain the Support Desk procedures and Knowledge base. Analyze the problems logs to determine need for new procedures or the need to modify existing. Review test results to ensure systems meet requirements.
- Associate or Bachelor Degree in Business Administration, Insurance, or Data Processing is preferred; equivalent (3-5 years) of related business experience.
- A minimum of a MCP certification (Microsoft Certified Processional) is required, MCSE and A+ Certification preferred.
- 3-5 years of experience in a support center or customer service-oriented environment.
- Thorough knowledge of company business software and Support Desk software.
- Excellent organizational skills: ability to work in a team environment; self-motivated and goal oriented.
- Ability to interact with others in a professional manner.
- Excellent oral and written communication skills.
- Excellent presentation and facilitation skills.
- Demonstrated leadership and project management abilities.
- Ability to make competent, independent decisions.
- Ability and proficiency in the use of computers and Company standard software specific to position.
-
IT Support Specialist
1 week ago
Vibe Credit Union Lansing, United States26-29 per hour | Novi, MI, USA | Hourly | Full Time · Position Purpose · The IT Support Specialist is responsible for providing technical support to all Vibe branch and remote office locations. The IT Support Specialist will maintain branch hardware and work with internal IT st ...
-
IT Support Specialist
1 day ago
Creative Financial Staffing (CFS) Lansing, United StatesJob Description · Job DescriptionPosition: IT Support Specialist · Location: E. Lansing, MI area (Hybrid) · Job Type: Full-Time / Temporary or Temp-To-Hire · An outstanding SaaS company located near the East Lansing, MI area is looking to add a motivated IT Support Specialist to ...
-
Physical Therapist Aide
1 week ago
Orthopaedic Rehab Specialists, PC Lansing, United StatesDo you want to be a part of transforming lives? If you want to motivate, inspire, and make a difference in people's lives, YOU may be the person we are looking for. Orthopaedic Rehab Specialists is not JUST a physical therapy business. Our employees provide special, thoughtful se ...
-
LaFontaine Buick GMC Lansing, United States Full timeAUTOMOTIVE SERVICE LANE ACQUISITION SPECIALIST · Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the commu ...
-
Marketing/Patient Communications Specialist
1 week ago
True Orthodontics, PC Lansing, United StatesJob Description · Job Description · About our practice: · We are a well-established and stable orthodontic practice established in 1954. We are truly a patient-centered practice. We focus on maintaining the highest-quality orthodontic results, and put our patients first before ...
-
Application Engineer
2 weeks ago
FEV Group Lansing, United StatesDesign, Write and Commission PLC logic and DAC system application software. Commission test systems both PLC based and Morphee along with integrate subsystems to meet complex testing requirements. Troubleshoot complex problems and develop solutions with appropriate input. Must be ...
-
LaFontaine Buick GMC Lansing, United StatesJob Description · Job DescriptionJob Description: · AUTOMOTIVE SERVICE LANE ACQUISITION SPECIALIST Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring compan ...
-
LaFontaine Ford of Lansing Lansing, MI, United States Full timeAUTOMOTIVE SERVICE LANE ACQUISITION SPECIALIST · Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the comm ...
-
Lansing, MI
5 days ago
Syntricate Technologies Lansing, United StatesJob Title : Database Administrator 5 · Location : Lansing, MI, · Duration : 1 year with extension possible · Job Description :- · - Oracle Database Administration (19c or higher)RAC (required) · OEM · Perform Patching and Updates · Vulnerability Remediation · Bachelor's degre ...
-
Lansing, MI
6 days ago
Abacus Lansing, United StatesPosition Information · Position Type Staff Augmentation Hours/Week 40 Billing Type Daily Shift Day Projected Start Date 05/20/2024 Start Time 8:00 AM Projected End Date/Duration 1 Years from projected start date End Time 5:00 PM Bid Limit Per Vendor 1 Number of Positions 1 Desire ...
-
Oracle Database Administrator 5
5 days ago
InterSources Lansing, United StatesJob Title : Oracle Database Administrator 5 Location: Lansing, MI , Hybrid · Rate : Best competitive rate · Top Skills & Years of Experience: · Oracle Database Administration (19c or higher) · RAC (required) · OEM · Perform Patching and Updates · Vulnerability Remediation · Bache ...
-
LaFontaine Ford of Lansing Lansing, MI, United States Full timeAUTOMOTIVE SERVICE LANE ACQUISITION SPECIALIST Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the commun ...
-
Lansing, MI
2 weeks ago
Syntricate Technologies Inc Lansing, United StatesJob Title : Database Administrator 5 · Location : Lansing, MI, · Duration : · 1 year with extension possible · Job Description :- · - Oracle Database Administration (19c or higher) · RAC (required) · OEM · Perform Patching and Updates · Vulnerability Remediation · Bache ...
-
Lansing, MI
2 weeks ago
Abacus Lansing, United StatesPosition Information · Position Type Staff Augmentation Hours/Week 40 Billing Type Daily Shift Day Projected Start Date 05/20/2024 Start Time 8:00 AM Projected End Date/Duration 1 Years from projected start date End Time 5:00 PM Bid Limit Per Vendor 1 Number of Positions 1 Desire ...
-
Technical Support Specialist 2
23 hours ago
MiHIN East Lansing, United States**Technical Support Specialist 2** · Remote - East Lansing, MI **Position Purpose** · The Michigan Health Information Network Shared Services (MiHIN) is looking for a Technical Support Specialist to join our Application Support department. The Technical Support Specialist is an ...
-
Technical Support Specialist II
5 days ago
MiHIN East Lansing, United States**Technical Support Specialist II** · Remote - East Lansing, MI **Position Purpose** · The Michigan Health Information Network Shared Services (MiHIN) is looking for a Technical Support Specialist to join our Application Support department. The Technical Support Specialist is a ...
-
Tech Support Specialist
5 days ago
Creative Financial Staffing East Lansing, United StatesPosition: IT Support (Temp-to-Hire) · An outstanding SaaS company located near the East Lansing, MI area is looking to add a motivated IT Support Specialist to their IT team Here are a few reasons you should apply: · Growing mid-sized organization with a collaborative and support ...
-
Insurance Document Intern
1 week ago
First National Bank of America East Lansing, United StatesOverview: · First National Bank of America's Loan Servicing Team is currently seeking a skilled and efficient Intern in our Insurance Documentation area to ensure accurate and timely indexing of important documents. The Insurance Document Intern will be responsible for working w ...
-
ACA Tracking and Reporting Specialist
3 days ago
SET SEG East Lansing, United StatesTitle: ACA Tracking and Reporting Specialist · Reports To: Employee Benefits Product Manager · Location: East Lansing, MI · Department: Employee Benefit Services · SET SEG is looking for a detail-oriented ACA Tracking and Reporting Specialist who will be responsible for deliv ...
-
Patient Service Specialist- Okemos
6 days ago
NovaCare Rehabilitation Okemos, United StatesOverview · Patient Service Specialist AKA Front Desk Rockstar · Our current Rock Star is retiring Come join our family · When patients enter our NovaCare center in Okemos we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a p ...
Support Desk Specialist - Lansing, United States - Emergent Holdings
Description
Job Description
SUMMARY
Assists customers in solving operating problems and systems-related malfunctions with all company operations and automated systems. Act as a liaison in the development and maintenance of system and procedures. Serve as a liaison with outside vendors and external customers that use our systems. Develop or assist in the preparation of user needs and requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
EDUCATION AND EXPERIENCE
Relevant combination of education and experience may be considered in lieu of degree.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
ADDITIONAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.
Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $41,100 and $68,900.
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
#LI-JL1
