ACA Tracking and Reporting Specialist - East Lansing, United States - SET SEG

SET SEG East Lansing, United States

3 weeks ago

Description

Title: ACA Tracking and Reporting Specialist

Reports To: Employee Benefits Product Manager

Location: East Lansing, MI

Department: Employee Benefit Services

SET SEG is looking for a detail-oriented ACA Tracking and Reporting Specialist who will be responsible for delivering outstanding customer service to direct business offices' personal and their ACA team members. They will do this through supporting ACA teams by reviewing reports and processing changes as it relates to employers ACATR Process and ACA regulations. The ACA Tracking and Reporting Specialist will need to be up to date on laws and regulations impacting the ACA, as well as have a working knowledge of our ACA Tracking and Reporting system. This position will work directly with the ACA Team to accomplish these tasks. This position reports to the Employee Benefits Product Manager.

WHO WE ARE

School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers' compensation and property/casualty services for Michigan public schools.

Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with a superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.

We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We are also listed on the Business Insurance Best Places to Work. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.

Our passion is delivering peace of mind to Michigan public schools and we look for team members who are motivated by our cause. To learn more, visit:

WHO YOU ARE

You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.

Primary Responsibilities:

Delivers outstanding customer service to district business offices personnel and their ACA team members via electronic, video, tele-conferencing, and in-person communications as needed
Takes the initiative to learn the complex ACATR requirements in order to assist clients with their questions
Supports the ACATR team by reviewing reports and processing changes as it relates to the employers ACATR process and ACA regulations
Works in collaboration with the ACATR Team to maintain and promote customer ACA compliance needs
Regularly attends and serves as an active participant in scheduled video, tele-conferencing, and in-person ACA Team, department, vendor, and company meetings
Provides support by documenting, updating, and closing Customer Support Center ticket requests
Keeps up to date on laws and regulations impacting the ACATR regulation changes, and IRS form processing requirements
Obtains working knowledge of the ACATR system used to securely collect and aggregate data necessary to manage the ACATR service
Assists in the investigation and resolution of inquiries related to the ACATR service via electronic, video, tele-conferencing, and in-person communications
Investigates ACATR file upload processes and makes data corrections as prescribed by customers
Other duties as assigned

Required Qualifications:

Associate's Degree and 2+ years' experience in related fields such as Employee Benefits/Human Resources/Accounting/Payroll administration or an equivalent combination of education and experience
Exceptional customer service and communication skills
Demonstrates professional attitude and maintains confidentiality
Strong computer skills using databases, spreadsheets, and Microsoft products to review reports and assist with analyzing data
Ability to multi-task and properly prioritize tasks
Demonstrated attention to detail

Desired Qualifications:

Knowledge of employee medical benefits
Experience with payroll administration
Compliance background

Physical Demands / Work Environment
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Punctual, regular, and consistent attendance is required.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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