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    IT Infrastructure Director, Managed Services - Chicago, United States - Insight Global

    Insight Global
    Insight Global Chicago, United States

    1 week ago

    Insight Global background
    Description
    Our client is a leading provider of High-Speed Internet, CloudPBX, and Contact Center solutions for the Hospitality Industry.

    Our client is currently launching a new initiative to provide Managed Services (desktop, server and POS endpoint management) to their hotel customers.

    The IT Infrastructure Director, Managed Services will work with the deep technology team to grow their Managed Services technology platform, including RMM and patch management tools, cloud-based backup, antivirus, and endpoint protection.

    This position is the lead technologist in the MSP division, leading efforts to standardize environments, automate patching and apply security remediations across a wide variety of customer platforms.

    They will lead the design of resilient IT infrastructure that is reliably managed at scale with limited hands-on interaction.
    This role demands in-depth knowledge of IT Infrastructure in the hospitality industry and its unique technological requirements.

    The ideal candidate is expected to utilize the management and ticketing systems to identify recurring trends and recommend and implement improvements.

    This position also serves as a senior troubleshooting resource for exceptional technology-related issues; this is a hands-on technology leadership role.


    Key Responsibilities:

    Systems Management:

    Monitor and maintain the IT infrastructure, including servers, networks, hardware, software, and other related systems to ensure minimal downtime and high performance.


    Infrastructure Design and Implementation:

    Collaborate with IT teams and stakeholders to design, implement, and manage IT infrastructure projects that align with the business needs of the hospitality industry.

    Design and implement resilient, manageable technology platforms that offer backup and business continuity solutions.

    Problem Resolution:

    Troubleshoot, diagnose, and resolve infrastructure issues in a timely manner to minimize disruptions to hotel operations and guest experience.


    Continuous Improvement:
    Recommend and implement improvements to existing IT infrastructure based on industry best practices and emerging technologies.

    Security:
    Manage the vendor relationship with third party SOC providers to mitigate security vulnerabilities in client systems.

    Ensure the security of all IT systems by implementing and maintaining security protocols, conducting regular security audits, and remediating all security vulnerabilities.


    Product Consulting:
    Evaluate, select and negotiate pricing for best of breed software tools to support MSP division.

    Vendor Management:
    Liaise with vendors, especially offshore infrastructure service providers to deliver patch management and vulnerability remediation. The individual must insure optimal performance and cost-efficiency of systems and services.

    Documentation:
    Maintain up-to-date documentation of infrastructure designs, configurations, and changes.

    Capacity Planning:
    Monitor system performance and plan infrastructure upgrades and expansions to meet future demands.

    Collaboration:
    Work closely with other IT professionals and departments to ensure cohesive integration of systems and policies.

    Training and Support:
    Provide guidance and training to staff on IT-related best practices, policies, and procedures. Assist in drafting technical training materials where needed.


    Work Environment:

    Generally, works in an office environment but is occasionally required to perform job duties outside of the typical office setting.

    Evening, overnight, and weekend work may be required at times. Travel is up to 25% at times.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    com.

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Knowledge of hospitality-specific software and systems.
    Scripting experience in PowerShell or similar environment.

    Certifications:

    Microsoft Certified:
    Azure Solutions Architect Expert, or Cisco Certified Network Associate (CCNA)
    Bachelors Degree in Information Technology, Computer Science, or a related field.
    10 years of experience in IT infrastructure management, preferably within the hospitality industry.
    Strong experience working in Managed Services
    Ability to communicate technical strategy and vision to internal and external clients
    Strong understanding of IT infrastructure components, including
    o Windows Server administration
    o Group Policy configuration and deployment
    o User and MFA administration
    o VMWare Administration and resource optimization
    o Strong experience in Automated Patch Management
    o Familiarity with cybersecurity best practices.
    o Remediating known Server and Workstation Vulnerabilities
    o Knowledge of Networking equipment, including switch/router administration
    o Familiarity with cloud services, especially AWS and MS Azure
    Deep experience with RMM and patch management environments such as ConnectWise, SolarWinds or ManageEngine (ConnectWise preferred).
    Strong problem-solving skills and ability to work under pressure.
    Excellent communication skills, both written and verbal.
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